Question about Sierra Custom Home 3D (63002)

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Once I get Sierra 3D Home Architect open and attempt to make changes to a design item it's saying the program has encountered a problem and needs to close. When I go to view the errors it says it's another SHA problem.

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  • lmills1957 Aug 22, 2010

    This solution did not work. Now that I have re-installed the Sierra 3D Program, when I try to open a new design I get the "encountered a problem and needs to close" message. I can only access my designs by going to the files through "My Documents". But I am still getting the error message when I attempt to modify some element of the design. Can you offer any other suggestions?


  • lmills1957 Aug 22, 2010

    Thank you, I will do more research.




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There seems to be a problem with the encryption of one of the security feature. Is your Internet connection working fine? Did you installed any new software recently such as an antivirus software? I will suggest you to try the same operation of making changes to a design under safe mode. To do that you will need to boot your computer to safe mode. There is a lot of document about how to boot in safe mode online according to your Operating System. If it works in safe mode, then there is a software confliction or memory overflow caused by too many applications running. You will need to find out which software is conflicting by running them one by one or adding some memory to the computer. If it is not working in safe mode either, the installed files of the software may have got corrupted or the connection to the online server isn't working well. (they might have one in the background if you need to use any online material or templates or an online space of your works). In that case, you may fix it by backing up and uninstalling the software and reinstalling it and straightening all the settings especially the security ones and test them. System restoration may also help if you did not have too much stuff installed after Sierra 3D. It will be a good option to scan your computer and fix any registry issues too.
Here is a link for you to do a scan and clean up of your registry and stuff on your computer.

Posted on Aug 23, 2010

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Friend, It seems that the installation of the program has got corrupted somehow. Please follow the link below to un and re install it.

Posted on Aug 22, 2010

  • Rinoo Kumari Aug 22, 2010

    From the program you can find where it saves your drawings. Place all your old files there.
    Check if it is compatible with your version of Windows. that is the only thing that could be wrong now.
    Is it the same .dll file that is always posing problems? If yes then probably this file is corrupt on your CD or wherever you are installing it from. It happens sometimes. If it is different file then probably it is the version clash.



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