Question about HP PSC 2355 All-In-One InkJet Printer

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Carriage is jam, black is in the wrong place - HP PSC 2355 All-In-One InkJet Printer

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  • jnny_nash Nov 07, 2008

    the message reads carriage jam and the black ink is all over the bottom of the cartridge well



  • Anonymous Nov 10, 2008

    i`ve got a message on my printer saying carriage jam clear it at press ok but i can not see what is jamming it

  • lkl65 Nov 24, 2008

    carriage jam, I can't find a jam. What is the solution you first gave?

    lkl65@hotmail.com

    I need to know fast, I have so much to do!

  • stevelawster Nov 26, 2008

    PSC2355 "Carriage jam Open door, clear carriage jam, and then press OK to continue". I opened the top of the printer and found a shred of paper. Removing the shred, I tried looking around the carriage and under it, but saw no problem. I can slide the carriage back and forth by hand. The message still appears. Tried turning printer off and on, but it still shows the error.

  • Anonymous Nov 28, 2008

    I origianly had "paper out" but there was paper in it. Removed a very large amount of inkbuildup, the error above stoped but now i get "Carriage jame ..ect" :(

  • Anonymous Dec 23, 2008

    I have a "carriage jam" but there is no jam. There is paper in that paper tray. And I have new ink cartrages. I have turned the printer off then back on several times. Error message will not clear

  • Anonymous Jan 17, 2009

    'Carriage Jam' Error Message Displays on the Control Panel Display

  • scwowgph Jan 19, 2009

    nothin visible message appeara will not print

  • Antonio Cirio May 11, 2010

    Tell the model.

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I have had frequent "carriage jam" messages from my HP 2355. I would open the lid, move the carriage back and forth many times, unplug it and then restart it, and eventually it would start printing again. Today, however, this did not work.

I resolved to either fix it, break it or throw the printer away. Lucky for me, I finally found the root cause of my problem.

Under the spot where the cartridges "park", there is a platfrom that has a few wipers on it. Mine was covered with old, dried ink. I discovered that this platform is supposed to move, front to back.

Mine would barely move. So, after pushing the carriage out of the way to the left, I pushed this platform toward the rear of the machine and then sprayed the area judiciously with Simple Green. Then, I used an old toothbush and paper towel to clean the sliding surface and generally removed crud from it. Latex gloves are highly recommended!

After this, I moved the platform back and forth and continued cleaning until it moved smoothly and easily. It solved the problem and the printer does not need to take up landfill space!

Posted on Jan 23, 2010

  • mjruley Jan 12, 2011

    Thanks fizzlebean! This solution was perfect for my HP PSC 2355 xi.

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Bravo Fizzlebean (Solution #2,) this is it!!

I also have an HP PSC 2355 all-in-one printer and, lately, I was getting the “Carriage Jam” error more and more frequently. In the beginning I would follow HP’s advice: turning off the printer, disconnecting it, restarting it, etc. but it was getting worse and worse.

Finally I did what Fizzlebean recommends: cleaning the platform with the wipers (just has he says there was so much old ink on it that it could barely move.) I didn’t have Simple Green so I used Fantastik and a lot of Q-tips (only one end of each.) If I have to do this again I would be tempted to use rubbing alcohol as it would evaporate faster.

It’s a messy job and its hard to see what you’re doing as the platform is black and so is the ink. After about 15/20 minutes of careful cleaning the platform could move freely and now the printer works well.

Thanks Fizzlebean.

Posted on Feb 06, 2010

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Crazy solution, but resigned to buying a new printer, I pushed on the cartridges to unjam them. That did it

Posted on Jan 13, 2009

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6210 model HP carrie jam error message.WTF? any help please.It says also to check the color cartrige.I took it out and I cleaned.The cartrige if full of ink and is original from HP.Any help?

Posted on Nov 19, 2008

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I have the same problem.... got a message on my printer saying carriage jam ....clear it at press ok but i can not see what is jamming it

Posted on Dec 08, 2008

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1 Answer

Clear carriage jam


Ok guys I was struggling with the same issue for HP 3520, so I opened the cartridge access door and press down on a small black piece of plastic (that holds the carriage in place) once you press it there will be a slight click sound and thenn move the carriage to the right hand side.
Now close the lead and click ok the clear message.

You should be ok.

This method worked for my model.
You must have the power turned on otherwise it won't move.

Aug 29, 2012 | HP DeskJet 3520 InkJet Printer

1 Answer

When I press OK the paper will feed through about 6/7 inches then stop and it will say Carriage jam, Open door. Clear carriage and then press OK. I have opened the door and I have blown it with canned air,...


Hi Carriage Jam is an indication the carriage is not doing what the electronics is telling it to do.

Look really hard around the carriage assembly and move the carriage side to side. Is anything keeping it from moving?

Is the shiny metal rail clean? It may need a little lubricant if dry; use a light silicone lubricant applied manually in small amounts. Move the carriage and apply to the other end. (Don't use spray lubricant as it can get in the wrong places!)

There is a clear plastic strip that rides with and is extended by the carriage. It has black markings on it. That strip tells the electronics where the carriage is in it's travel. Make sure it is clean. Use a little alcohol (Use 90 % or greater and do not use denatured) on a cloth to clean it.

Finally reset the printer...
1 Unplug the printer .
2 Press and Hold # and 3 while plugging the printer back in.
You will see...selftest, partial reset, initialization, initializing...
3 When you see "Used black print cartridge" ; Press OK
4. When you see " Used tri-color print cartridge ; Press OK)
Then you should see Date and Time as usual.


Hope that helps!

Mar 09, 2011 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Paper jam


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

Dec 07, 2010 | Printers & Copiers

1 Answer

Printer carriage jam and then locks


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

Dec 07, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Paper jam light on permanently, printer is jammed


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

Nov 25, 2010 | HP DeskJet 970cxi InkJet Printer

1 Answer

One page paper jam on model 5650


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.

Nov 12, 2010 | Printers & Copiers

1 Answer

False paper jam message


Check the following Steps to Fix Hp printer carriage jam :
  • Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.
  • Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.
  • Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.
  • Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.

Sep 29, 2010 | Printers & Copiers

2 Answers

How do a clear a carriage jam on a hp6210 printer


My HP6210 printer had the same problem. The carriage would make a lot of noise going back and forth and I got the carriage jam error message. Using a flashlight, I found an incredible amount of ink (mainly black ink) underneath the mechaism which clears the ink off the print cartridges. I throughly cleaned the internal components and it works again.

Mar 01, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Carriage jam


it could probably caused by many reasons

- clogged toner that was sitting there for a while
- wrong toner installation orientation
- wrong toner compatibility

removed the newly installed toner and clean the unit that goes with it with a vacuum cleaner, be careful not to spill the toner onto your carpet, pls make sure that the toner you installed sits comfortable without any resistance or any signs of abnormality,
if it does then this may not be the right one for this.

carriage jam is an indicator that it wasnt correctly installed nor replaced

Jul 11, 2008 | Printers & Copiers

1 Answer

Cartridge carriage in wrong place


is there a carriage jam? check the strip encoder, a film strip, must be in place across the printer..

Nov 06, 2007 | HP Officejet 5610 All-In-One InkJet...

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