Question about Maytag Neptune MAH5500B Front Load Washer

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Washer wont spin

Our washer recently started to leave clothes wet. The pump seems to be working, but the washer doesnt spin. Looked at the 'motor control board' and it seems to be OK, sude looks intact. Any suggestions

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Is the lock door light on if not change the wax motor & the main control board (board is approx $169.00+).That is the problem unless the belt slipped off .Common neptune issue you have will most likely repeat itself so,you decide from there.

Posted on May 14, 2008

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After spin cycle is complete, clothes in washer are still too wet


Check for obstructions in the pump and discharge hose. Check the motor coupler. Here is a video that should help.
http://appliancehelponline.com/topdirectdrivevideo.html

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Maytag washer won't shift to rapid spin dry (only slow back & forth)


Hi Jim, you issue could be caused by a couple either one of a of the following,
1) Draining problem, cant empty the water from the machine within the prescribed time limit - preventing the spin programme to commence. check pump filter is clear and waste water is pumping from the end of the waste hose, the hose itself could be blocked with limescale and detergent residue.
2) Unbalanced load, most machines wont spin 1 item, its a safety thing, if a machine spins with one heavy item it puts the drum out of balance resulting in excessive drum movement possibly damaging the inside of the machine and put indue stress on the bearings. Try putting it on a spin cycle with no clothes in

Unbalanced load detection can also be caused by a faulty motor tacho, this usaually positioned at the rear of the motor, this sends an electrical signal to the programmer telling when it is 'Safe' to spin. There also the posibility that the programmer is not reading the tacho signal or misinterpriting it.

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1 Answer

Spin cycle leaves clothes very wet


The clothes are wet after spinning When the clothes are wet at the end of a cycle, check these:

Motor coupler
Spin cycle
Siphoning
Water-inlet valve
Motor coupler To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning: 

  • If it's spinning when you lift the lid, the coupler is fine.


  • If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.


Spin cycle If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component. 

Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

Siphoning If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve. 

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1 Answer

Clothes wet after spin


The clothes are wet after spinning When the clothes are wet at the end of a cycle, check these:

Motor coupler
Spin cycle
Siphoning
Water-inlet valve
El Resorte de la trasmision en inges se llama MOTOR COUPLER

Si pincha aqui y pone correctamente su numero de modelo pede veer directamente los diagramas para instalar el motor coupler.

Si no enacuentra numero de modelo mire: help finding the model number on your appliance?






Aqui siguen en dettalle mas possibiles rasones por su problema (en ingles)

Motor coupler
To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning:

  • If it's spinning when you lift the lid, the coupler is fine.


  • If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.


Spin cycle If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component.

Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

Siphoning If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.

Aconsejo tambien comprar el manual de servicio aqui

Aqui hay un ejemplo de ingranages for el motor coupler, se montan en el palito donde el motore enchufa con los otros ingranajes:

5f9ac6d.jpg

Agradeceria si pede votar la solucion, posibilmente en azul.

Muchas gracias.

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This sounds like a motor control board is faulty. Please load a couple of towels in the machine run it. Watch the machine as it goes through its' cycles.

1. Do the towels tumble when the machine is washing ?
2. When it begins to spin, does it spin one way at a fast pace or does it spin one way and then the other ?

Answering these two questions will help in troubleshooting your problem.

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Hard to find what the ERR20 fault is. Sounds like something is stopping the pump. Are you using HE rated detergent? Sometimes you get a sud's lock on the pump, or something jamming or blocking the pump. If it wasnt HE detergent, it may have locked the pump down. Let me know how it turns out. Good Luck!!! Jim

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