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Posted on Jan 02, 2017
After some additional experimenting, contrary to information I was previously able to gather, I discovered that the white plastic retainer doesn't (in this type of Moen faucet) actually screw off but rather is held in place by a spring clip inserted from the rear of the retainer (toward the wall side of the basing). Simply sticking a small screwdriver in the opening (approx. 45 degrees downward) and tipping the screwdriver toward the front of the faucet, snaps the spring clip out through the opening.
The plastic retainer than lifts off. Note: the flat sides on the retainer suggest that a wrench will be needed but such is not the case.
Posted on Nov 28, 2008
Replacing the cartridge should solve the problem, the balancing spool is stuck, replacing it will solve the problem. The valve should look like this http://www.moen.ca/shared/pdf/3170pt.pdf . I have unstuck the spools in the past, soaking it in white vinegar will help to remove build up.
Posted on Dec 04, 2008
hold the handle and twist the piece below that doesnt turn, anti-clockwise, it should unsrew and the handle should pull off.
Posted on Feb 11, 2009
Yes, a cartridge will probably solve it. There are two different Moen cartridges so be sure to take the old one with you so you get the correct one.
Posted on Apr 05, 2009
Yes it is fixable and easy.To save you time because I belive you will be needing a new part from Moen I am sending you this easy link to quickly resolve your issue. Just be sure to tell Moen you are original owner of faucet and all parts are lifetime free including shipping. Go Moen!!!
Thanks and Please Rate jj505
Posted on Apr 06, 2009
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