Lens Error - Restart Camera : Lens remains in... (by 14 users)
Canon Powershot SD870 IS. I powered the device and got the error message "Lens Error, Restart Camera". I've taken the battery out (its fine), reinserted the battery and powered the camera back on...and I continue to get the same error message. The lens remains in the extended position. Any suggestions?
13 Other Users Have The Same Problem
Comment by lauren18, posted on Aug 01, 2008
Same thing happened to my camera -- it was about 3 months old. Sent it out for warranty work over a month ago and still no word. Hopefully it all works out.
Comment by giocondace, posted on Jul 31, 2008
i have de same problem lens error - restart camera .. but i off on, uot battery.. and the problem is idem... helpme please...
Comment by jr_214, posted on Jul 25, 2008
Having the same problem. Lens will not retract all the way in. I tried removing the battery and putting it back in. Tried resetting camera to default. Turned it on and off several times and nothing. Also, the focus is off and can't be adjusted. Not even a month old. I'm sure the sales person has heard about this but failed to mention it. Taking it back to the store and demanding a refund. Not a very happy customer.
Comment by Guest, posted on Jul 21, 2008
Having the same problem. Lens will not retract all the way in. I tried removing the battery and putting it back in. Tried resetting camera to default. Turned it on and off several times and nothing. Also, the focus is off and can't be adjusted. Not even a month old. I'm sure the sales person has heard about this but failed to mention it. Taking it back to the store and demanding a refund. Not a very happy customer.
Comment by Guest, posted on Jun 28, 2008
Same issue. Lens won't go all the way out and then fails to retract. Sending it back for warranty since it is only a month old. Bummer because it is a great camera otherwise!
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WizIf your lens is stuck and you have the “E:18” error or it says "Please turn camera off and then on again"or "Lens error, restart camera" then your lens needs to be repaired, maybe replaced. It’s difficult to say what is wrong with your lens without taking it apart: it could be sand in the gears, could be impact damage, could be a broken gear or could be lens barrel damage… etc.
We have been repairing digital cameras for several years and have great success with Canon SD series lens repair. You have to tear it down to see what’s wrong, then go from there. Most so-called “camera shops” don’t know how to repair your camera, they send it to Canon service and pay them $150 to replace the lens completely, then charge you $180 for their “work” they did on your camera.
We have a repair package for Canon SD series cameras in our store, just search for “E:18” in our store and you will see it. Most Canon SD series we will repair the lens and ship the camera back to you for only $55-65!
Even if you don’t use our services, please don’t pay somebody $150+ to fix your lens, there’s no need to,they are charging you way too much for something you don’t need.
You can find us at www.darntoothysam.com and we would be happy to help even if you just want to ask questions we try and answer all emails as quickly as we can.
Thomas D., Owner
Darntoothysam.com
sales@darntoothysam.com
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13 Other Users Have The Same Problem - Continued
Comment by Guest, posted on Jun 28, 2008
Same issue. Lens won't go all the way out and then fails to retract. Sending it back for warranty since it is only a month old. Bummer because it is a great camera otherwise!
Comment by Guest, posted on Jun 28, 2008
Same issue. Lens won't go all the way out and then fails to retract. Sending it back for warranty since it is only a month old. Bummer because it is a great camera otherwise!
Comment by Guest, posted on Jun 26, 2008
i have a new camera and the error is howing is restart camera lens eroor
Comment by mdrndata, posted on Jun 23, 2008
one month old sd870!!! exactly same problem - "Lens error..." Please help!
Comment by Guest, posted on Jun 15, 2008
Lens will not retract fully when I shut off camera and will not focus or zoom out. I have tried taking out the battery and memory card and powering down and up several times.
Comment by Guest, posted on May 23, 2008
i dont know how to restart the camera.
Comment by Guest, posted on May 08, 2008
same thing happened with my month old camera.... never dropped it or anyhting either...
Comment by teacherrock, posted on May 05, 2008
I have the same problem, after only 4 months with the camera. Took the battery out several times, but that doesn't solve it. Think Canon has a design problem - cameras should last a few years, not a few months.
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