Question about Kenmore 15864/15862 Top Load Washer

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My washer is making a loud noise will not spin Help please?

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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.

Three possibilities: Ranging from easy to relatively messy but inexpensive.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.


If the motor coupler is OK, the problem could be the clutch:

Sears has a replacement clutch band kit.

See the following for how to pull the pump, motor and transmission.

You DON'T HAVE TO PULL THE AGITATORS OR TUB.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137&osCsid=65fc1c013d6130868b14c8bb4baf7bfd

Also see the Whirlpool / kenmore service manual for these washers.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf

Both the Motor coupler (available from most appliance parts stores) and the clutch band kit are relatively inexpensive.

See the Following Whirlpool parts list for alternatives to the Sears part numbers.

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

It's also possible that the Neutral Drain Assembly in the transmission is broken:


The Kenmore / Whirlpool top load uses a reversing motor to initiate the pump for draining and the transmission to spin.

If it will drain but won't spin the problem is likely in the transmission. "Neutral Drain Assembly".

See the Whirlpool / Kenmore Service manual for top load direct drive washers.

WHIRLPOOL TRANSMISSION DESCRIPTION AND SPRINGS

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2550f737b3129b0c85256b0600504738/$FILE/787772%20%234.pdf


Those cams/gears etc. in that assembly keep the washer from spinning until all of the water is pumped out and then go into spin mode.

Ours had a similar problem.

After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Repair%20Part%20List%20-%20W10114743.pdf

Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.

In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).

You don't have to remove the drum.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside.

Remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission.

Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft), remove the 8 screws carefully the transmission holds 15Oz of 80-90 weight gear oil, remove the clip holding the main spin gear on and check the plastic cams.

If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.

If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.

All of the above sound more difficult than they really are. If you're comfortable with a socket set, pliers/vice grips and willing to get a bit dirty (oil) you can save some considerable money.


As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.

Posted on Aug 21, 2010

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Tub Bearing

If the washer is making a loud noise the tub bearing might be worn out, this is a common problem. The bearing can be replaced. On some models the bearing is part of the outer tub and the outer tub will need to be replaced.


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Tub Seal and Bearing Kit

If the washer is making a loud noise the tub seal and bearing kit may need to be replaced. This is a common problem. sometimes the tub seal and bearing are part of the outer tub and the outer tub would then need to be replaced.


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Rear Drum with Bearing

If the washer is making a loud noise the rear drum with bearing might need to be replace. On this washer the bearing is not sold separately, the entire rear drum will have to be replaced. This is a very involved repair and will require disassembling most of the washer. However, the problem is going to get worse very quickly and so either the drum and bearing will need to be replaced or the washing machine.


Enter your model number to see parts for your washing machine.
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Bearing

If the washer is making a loud noise the bearing might be worn out. As bearings wear out from friction they gradually get worse and worse until they fail. In the meantime they get louder. If the noise primarily happens during the spin cycle the bearing is likely the problem.


Enter your model number to see parts for your washing machine.
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Drive Pulley

If the washer is making a loud noise the drive pulley might be worn out, cracked, loose or bent. Remove the drive pulley and inspect it carefully. If it is damaged or defective replace it.


Enter your model number to see parts for your washing machine.
Help me find my model number


Pulley

If the washer is making a loud noise the drive pulley may be worn out. If the drive pulley is loose or wobbling it will need to be replaced


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U-Joint Kit

If the washer is making a loud noise the U-Joint may have failed. This is the primary drive mechanism for the agitation motion in this washer. Although this is not a very difficult repair for a DIY'er with some experience, the part is expensive and so it may be worth considering a new washer.


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Motor Coupling

If the washer is making a loud noise the motor coupling might have failed. The motor coupling connects the motor to the washer transmission. It is designed to fail if the washer is overloaded in order to protect both the motor and transmission.


Enter your model number to see parts for your washing machine.
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Clutch

If the washer is making a loud noise in the spin cycle, the clutch assembly might be worn out. The clutch assembly makes the connection between the transmission and the inner tub. It is designed to allow the tub to get up to the proper spin speed gradually. As the clutch wears out it may become loud during spin or just after the spin cycle finishes. The clutch is not repairable, if it is loud or not working properly it will need to be replaced.


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Drive Belt

If the washer is making a loud noise the drive belt might be defective. Over time the drive belt will dry out and start cracking, eventually a piece of the belt can break off resulting in a loud noise whenever the motor is running.


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Transmission

If the washer is making a loud noise the transmission might be worn out or defective. There are many other more likely causes for noise from a washer. If the noise turns out to be caused by the transmission it may have to be replaced.


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Drain Pump

If the washer is making a loud noise the drain pump might be going bad or might have something caught in it. Remove the drain pump from the washer and inspect it carefully. Look for anything that might be caught in it, a piece of wire, plastic, etc. If nothing is wrong with the pump, but it's still noisy it will have to be replaced.


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Drive Motor

If the washer is making a loud noise the drive motor bearings may have worn out. Washer motors are normally almost silent when they run. If the motor is run without a belt hooked up to it and it's loud it will have to be replaced.


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Water Inlet Valve

If the washer is noisy or loud, particularly when the washer is filling, the water inlet valve is at fault and will need to be replaced.

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Wtw5640xwi


see this causes and fix it. God bless you
Tub Bearing If the washer is making a loud noise the tub bearing might be worn out, this is a common problem. The bearing can be replaced.

Clutch If the washer is making a loud noise in the spin cycle, the clutch assembly might be worn out. The clutch assembly makes the connection between the transmission and the inner tub. It is designed to allow the tub to get up to the proper spin speed gradually. As the clutch wears out it may become loud during spin or just after the spin cycle finishes. The clutch is not repairable, if it is loud or not working properly it will need to be replaced.

Drive Belt If the washer is making a loud noise the drive belt might be defective. Over time the drive belt will dry out and start cracking, eventually a piece of the belt can break off resulting in a loud noise whenever the motor is running.

Transmission If the washer is making a loud noise the transmission might be worn out or defective. There are many other more likely causes for noise from a washer. If the noise turns out to be caused by the transmission it may have to be replaced.

Transmission If the washer is making a loud noise the transmission might be worn out or defective. There are many other more likely causes for noise from a washer. If the noise turns out to be caused by the transmission it may have to be replaced.

Drive Motor If the washer is making a loud noise the drive motor bearings may have worn out. Washer motors are normally almost silent when they run. If the motor is run without a belt hooked up to it and it's loud it will have to be replaced.

Water Inlet Valve If the washer is noisy or loud, particularly when the washer is filling, the water inlet valve is at fault. Replace it.

Tub Seal and Bearing Kit If the washer is making a loud noise the tub seal and bearing kit may need to be replaced. This is a common problem and the parts are relatively easy to replace.
Rear Drum with Bearing If the washer is making a loud noise the rear drum with bearing might need to be replace. On this washer the bearing is not sold separately, the entire rear drum will have to be replaced. This is a very involved repair and will require disassembling most of the washer. However, the problem is going to get worse very quickly and so either the drum and bearing will need to be replaced or the washing machine.

Bearing If the washer is making a loud noise the bearing might be worn out. As bearings wear out from friction they gradually get worse and worse until they fail. In the meantime they get louder. If the noise primarily happens during the spin cycle the bearing is likely the problem.
Drive Pulley If the washer is making a loud noise the drive pulley might be worn out, cracked, loose or bent. Remove the drive pulley and inspect it carefully. If it is damaged or defective replace it.

Pulley If the washer is making a loud noise the pump may be worn out, or something might be caught in it. Remove the pump and inspect it for debris. If it is clear and the blades spin freely the problem might be somewhere else.
U-Joint Kit If the washer is making a loud noise the U-Joint may have failed. This is the primary drive mechanism for the agitation motion in this washer. Although this is not a very difficult repair for a DIY'er with some experience, the part is expensive and so it may be worth considering a new washer.

Motor Coupling If the washer is making a loud noise the motor coupling might have failed. The motor coupling connects the motor to the washer transmission. It is designed to fail if the washer is overloaded in order to protect both the motor and transmission

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