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Turn off the printer and then open the scanner unit. Cancel the print job.
See Canceling Printing
Remove all of the paper inside, including any torn pieces.
Close the scanner unit and then turn on the printer.
Hi, it sounds like your printer experiencing a hardware failure thats why the error light still on. The sensor that detects paper jam or any obstruction might be defective. Aside from that your printer may also experienced a motion carriage error. You can to power cycle the printer & check ink cartridge. if the error still present your printer might be needed to be send to the nearest Epson Service center.