Hi! For some reason when I try to change the Cyan ink the cartridge won't click in place. I used a flashlight to see if something is blocking it but there isn't anything there. I can force it in place by pushing the cartridge in with my fingers and snapping the lever closed but then the printer won't print Cyan. I've pulled all the other cartridges out to compare and noted that the Cyan cartridge seems to have Cyan ink dripping out of the cartridge and in the printer there is ink at the back where the "needle" pierces the cartridge. Could there be something dried up or stuck in there that won't let the cartridge in? I have tried two cartridges...both Brother products...no generic. Please help...thanks!!
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The cartridges are not seating all the way - are you sure all the tape has been removed from the cartridge? Also, use a flashlight and look on the ink cartridge carriage - make sure there's no paper of tape sitting on it that would keep the ink catridges from seating properly. The ink cartridges should go in and you should feel them click into place.
These would be my recommendations, based on problems I've had with a similar printer:
1) Open the printer and pull the cyan cartridge back out.
2) Check the bottom of the cartridge to make sure there aren't any scraps of plastic or other material that might be preventing the printer from recognizing it.
3) Check inside the ink well (where the cartridge goes) to make sure nothing's stuck down in there that might be preventing the connection. Be careful and use a flashlight so that you don't accidentally break anything else (I've done that before).
4) If all of that is clear, re-insert the ink cartridge and push down (not too hard, but firmly) until it clicks into place.
5) If none of that works, the leads on the cartridge might have been damaged, or it might just be defective. You'll probably need a replacement toner cartridge at that point.
hello sir, hi, the ink comes out from the ink cartridge to the ink cradle where the ink pass to the paper, this is clogged, need you to clean the ink cradle, you can use warm water to soften the dried ink.
I was changing my cyan cartridge and got this error. I thought for sure it was that cartridge. Tried a few things including pulling them all out and putting them all back in. Didn't work.
Finally, I found a place in the software that showed the info on all the cartridges. Turned out the light cyan was not reading. Took it out and rubbed the contacts with a pencil eraser. Voila! Problem solved.
Do replacement procedure, follow How to.. on status monitor. When asked to replace ink tank, unplug all ink tanks, and plug only cyan ink tank. Next....next.. Finish. See status monitor. Is cyan recognized (Not cross sign)? If yes, repeat procedure, without unplugging, plug others 1 by 1. If no, check for chip connector (for cyan) at carriage, or try to use another cyan ink tank.
Get yourself a couple of sets of empty cartridges from cobraink.com.
It is so easy to fill your own from the removable rubber cap, on the top of the cartridge. Not to mention what you will be doing for the environment.
I have been using these for over a year and have saved a ton of money
This man also sells the ink that you will need. ALSO tell him to send them empty, otherwise he will automaticly send them full of "pigment "ink, because you want to use an ink dye
Bad reader, Call tech support. If still under warranty they will exchange. I suggest you get a CISS for your printer. It will save you TONS of MONEY, never change a cartridge again and it will pay for itself in a month. http://www.inkproducts.com/ink-store/
Hi I think I had a similar problem, I let the black and cyan run down really low. then it took a week to replace the cartridges. The result was no black and cyan. I put in new cartridges and of course no colour.
Solution: Take out the cartridge holder and take a cotton bud and soak all the ink pads in alcohol (no not beer)
I used clear alcolhol from the chemist, the reason for this is it dries out very well after the clean process with no contamination. Give the ink pads a good soak and rinse out in very hot but not boiling water and allow to dry. Then go through the deep clean process in 'printer maintenance'
You may have to do that several time but be patient and it should clear out and start to print again.