Question about Logitech Audio Players & Recorders

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Remote is locked on Welcome screen. Removed battery and reinserted with no change.

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Hi

This happens when a button is stuck on the remote, check for any stuck button. If buttons are looking fine then you'll need to update the firmware of the remote by connecting it to your computer.

To upgrade or reapply the firmware on your Harmony remote:
1. Launch the Harmony remote software and log into your account
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Use your Harmony remote
Please visit this link for more details on updating the firmware---

Logitech Harmony remotes Firmware

After updating the firmware, you'll be able to use the remote normally. However, after updaing the firmware if it still doesn't work then Push & hold down the number "2" button and while holding this button down plug in the USB cable. It will blink and then a message would appear as “update successful”.

Hope this helps... If it does please do not forget to accept the solution or post back for assistance.

Daniel

Posted on Aug 21, 2010

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The LCD screen doesn't work


Hey!!

The following troubleshooting steps might get your Harmony Remote working again!!! It is what the Logitech customer care gave me to do and it worked perfectly!!! Hope it works for you too!!!

1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.7).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.

Feb 19, 2010 | Logitech Harmony 550 Remote Control

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I have a broken harmony 520 remote only the lcd screen is broken all other functions work


I would advise you complete the following troubleshooting steps:

1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.6).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.
If this does not resolve the issue, contact Logitech and let them know you did all these steps!

Have a nice day! =)

Jan 22, 2010 | Logitech Harmony 520 LCD Remote Control

1 Answer

Lcd screen on remote control is blank


Hey!

I had this same problem with my Harmony 890 and when I contacted Logitech, they told me to do the troubleshooting steps below and I got it working again!!!


1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.7).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.

I hope this helps!!!

-Kennedy

Dec 23, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

I have the same problem


Hey!

I had this same issue with my Harmony Remote. Logitech sent be these steps and they got it working right!!!

1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.7).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.

I hope this gets the display on your Harmony Remote working too!!!

-Kennedy

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Hope that helps.

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