Question about LG enV VX9900 Cellular Phone
The phone shuts off, not power down it just shuts off and when I turn it back on I find I've been missing call and txt msgs.
I have had the same problem. It would shut down 3 or 4 times a day. I always had to check the phone to make sure it was on - very annoying. Here is what I did to fix my problem:
I took the battery out and noticed that the 4 battery terminals did not have the shiny brass/gold appearance that I thought that they should have. I took a Q-tip with some alcohol and cleaned the 4 battery terminals on the battery and the phone. I put the battery back in and the phone has not shut off (by itself) for 4 straight days now.
I would give this a try before any other drastic action.
Posted on Nov 03, 2008
So, I took it into Verizon, and they just updated the software. It took 45 minutes but it works perfectly. beware, save your conctacts online, because everything gets wiped out when they do this. But, my phne works perfectly.
Posted on Jan 08, 2009
Take the battery out. Take a clean pencil eraser and "clean" the connection between the battery and the phone by erasing them. The connection can sometimes build up grease which makes the connection end sometimes.
Posted on May 25, 2009
Problem - enV (and several other phones) randomly powering off.
The cause - There are two possible culprits. One is a software error, and the other is third party ringtones. Yes, ringtones. Those ones you got for free? They're breaking your phone.
The solution - If you have third party ringtones DELETE THEM, otherwise this problem will never end. If you don't have third party ringtones then take the phone into your local store and either get the software flashed or just have it straight up replaced.
Posted on Jun 26, 2008
Mine was shutting on & off then i went to menu, settings & tools phone info & settings update then clicked check new then got software
Posted on Jul 25, 2009
I was at a Verizon store when someone came into tech support with the same shutting down issue. Turns out the software version had to be updated and that resolved the issue.
Posted on May 05, 2008
I've had the same problem for about a month now. For anyone who has this problem, bring it to your nearest verizon outlet, and they will perform a software update(if you have the old software) but this doesn't necessarily work. Plust it takes 45 minutes, so that's 45 minutes of either waiting in the store or shopping elsewhere. But I brought my phone back tonight, and they performed a software update, but it did NOTHING. About an hour later, my phone had shut off just as it did before. I heard a rumor that it could be because of third party ringtones, but I'm just going to ignore that fact because there's no way I'm going to pay money for ringtones, I enjoy the freedom of myxertones =]
But I'm going to be bringing my phone back sometime soon, and this time they will give me a new enV.
For anyone who's confused, they will give you the same exact model you have, not the env2. Plus if you've had your phone for over a year, you may not be under warranty anymore.
I have a friend who was sent a new phone, she got to keep her old one, and recieved a new one for free, no questions asked. She also hasn't complained about her phone turning off.
Posted on Oct 10, 2008
Solution 13 seems to work so far. the phone was shutting off randomly- after being put down, during charging in the car...when in use. i pulled the battery out, cleaned the contacts on both the phone AND the battery with an eraser (and brushed the erasures away with an old toothbrush). after reassembly, i've tapped the phone over and over on the battery cover and it doesn't shut off now. time will tell, i guess.
Posted on Jan 14, 2010
The only solution to this is to avoid buying any LG cell phones. I just got one from my job and it has shut down on my at least 5-6 times in less than a month! I have owned LG electronics in the past and based on my experience, I would never buy nor recommend any LG product. I call it the "best, cheap" brand out there. Although, I personally own a Sanyo (Sprint) phone and love it! Stay away from LG plasma TV's and LCD's. They will start malfunctioning within the first year! If you want good Korean, go with Samsung.
Posted on Jul 11, 2009
I too have these phones and this problem. Turns out that Verizon knows it is their issue, but told me that I have to upgrade and renew a 2 year contract or buy another phone from them with no contact. $$ to replace my existing phone is 179.99. Been a customer for 15 years and this is what I get because my phones are over 1 year old. Again, they know it is not the comsumers issue, it's theirs. How bad is that?
Posted on Jan 05, 2011
Its the batteries. If you tap your phone in the right spot, it will die. Its not the firmware its the OEM battery. You can buy a third party replacement on ebay for $1 + $5 shipping. If you take it back to verizon they will just give you a new phone with the same OEM batteries. I switched out my battery and my phone hasnt shut off since. for 6 bucks, id do it.
Posted on Oct 31, 2008
After reading this thread, I took my phone to the Verizon Wireless store. Turns out I'd already had the most up-to-date software so that wasn't the culprit. Without question, the tech just switched me out to a brand-new battery and two days later my phone hasn't shut off by itself even once. I have no idea why my battery was acting all wonky as it was the original LG battery that had come with the phone six months ago and I'd never once let it run all the way down, but it does seem to have been the source of the problem. So to anyone else having this issue, I recommend starting with taking your phone to a Verizon Wireless store and having them give you a new battery. It doesn't cost anything but your time and worked out well for me.
Posted on Oct 11, 2008
Software software software..... and Verizon bs... the phone has on bad problem and many great parts.But who wants to update a phone really give me a break
Posted on Jul 20, 2009
I didn't know that others were having this same problem. I have been getting more and more agrivated over the phone randomly shutting off. Today the phone rang and as I tried to answer it, it shut off. By the time I got it up and running again it didn't know who had called, but there was a voice mail. I have had the Verizon update (yes it's 45 minutes) and now I agree it must be the battery.
Posted on Mar 13, 2010
First, does the phone work fine when you have it plugged into the charger? If so, then you have a battery issue. This is my second en-V. (The first one I tried to teach it to swim...my bad) Both phones worked fine, but my second one, after 11 months of use would only stay on 20 seconds or so before it shut off. Drove me batty until I figured out I could use it with the charger. I cleaned the contacts as BuckIA suggested and it's worked fine ever since. If that didn't work, I was going to try a new battery.
Posted on Jan 08, 2009
I am on Env # 5 and had the same problem on all of them, random shut offs. Verizon is sending a new one. I am sure I will be calling Verizon in a month or so to replace that one too. This is the worst phone ever. My wife went through 3 Env's and then switched to a lower cost Samsong. Works fine. This will be my last LG phone ever.
Posted on Jun 23, 2008
I was told that the phone has such a big memory, that the phone neds shut off dailey to regroup. Only for a few seconds. Now it didn't make mine stop, but it got less frequent. I love the phone if I could just get it to work..
Posted on May 30, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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