Scanning says not connected to computer - HP PSC 2210 All-In-One InkJet Printer

First how is the computer connected to the printer (USB or wireless)? Next did you install the full software for the printer or just the basic driver? The software is available from http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx472#DriversAndSoftware . What OS are you using? What firewall software do you have installed?

First, if you are using a USB cable, try a new cable of less than 6' in length.Try a different USB port and a direct connection if you use a USB hub. Scanning requires bi-directional communication between the computer and the MX472. Printing doesn't need the same level of two-way communication.

For a wireless connection, you'll need to ensure that your firewall allows for the bi-directional communication on all of the relevant ports.

Next launch the IJ Scan Utility software. This is how the Canon all-in-one talks to the computer. Put your document/picture on the scanner glass face down. Select the Scan from Computer tab; it's the first tab. Try scanning manually after setting the desired scan software, scan DPI and destination. See http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx472?pageKeyCode=ekbresults&CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&mType=PIXMA%20MX&mName=PIXMA%20MX472&TIMEZONE_OFFSET=&USERTYPE=1&CMD=VIEW_ARTICLE&ARTICLE_ID=53332 for some details on these settings. This manual scan will work with any connection type between the computer and the printer, if the ports are not blocked by a firewall.

If you wish to use the Scan from the Operation Panel option, you need to have a USB connection between the computer and the MX472. You also can't set this from the Image Garden software if you launch that first. After doing your first manual scan and getting the initial settings, select the Scan from Operation Panel tab. Set the Auto-Scan options as per your initial scan settings. Click OK to save the settings. Now, try launching the scan from the LCD panel or Scan button on the all-in-one.

I hope this helps. If you are using a network connection, please add a comment with the firewall software for details on how to allow the scanner to communicate to the computer.

Cindy Wells

HP scan from printer to computer

If you are scanning documents to edit or save as PDF file, you will need to install the OCR scan software on your computer. The Lexmark OCR scan software is available only on the installation disc that came with your printer. If you lost the disc, please contact Lexmark Technical Support Center to request for one.
If scanning from your printer to your computer was working previously, then it could be just a slight communication problem. A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected) > reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to scan again once the computer fully recognizes the USB connection (if USB connected). If printer is connected wireless, wait until the WiFi light on the printer turns on solid green before trying to scan a document.

scanning through bluetooth is not possible bluetooth module only pairs the computer and printer and has link only to the basic driver of the computer so you can only print from it
if you want to scan you should connect te usb cable or use a wireless upgrade kit

Hello,

Scanning thru a wireless connection is not supported on these printers. Printing does not require that much data to be sent back to the computer, scanning of course does. Printers require a bi-directional signal path to allow scanning such as USB and parallel ports. Sorry to be the barer of bad news.

Buddy
Corporate Computer
Over 21 years supporting/repairing PCs and printers

well it depends wat type of scanning you are using, if its twain scan you need to install the twain driver to your pc. if its can to computer to shared file you have to configure the machine on your computer.is it connected through usb or network cable?

I’m happy to help further over the phone at https://www.6ya.com/expert/mustafa_06f84c65ab5cc745

please help I can't get the scanner to connect between computer and pc

Try the follwoing steps, i m sure that it will start working bcoz i tried the same steps and my printer started working:

1. Turn the power to the computer off.
2. Press the power button to turn off the product.
3. Wait 10 seconds.
4. Restart the computer.
5. Press the power button to turn the product back on.
6. When the computer restarts, try the scan again.

• If the issue is not resolved , try some other troubleshooting:
• Connect USB cable directly to the computer and then restart the product and try to scan again
• If the product still does not work , try some other steps:
• Connect the USB cable to a USB hub or a docking station for a laptop. 1. Restart the computer and the product and try to scan again.
• If the product doesnot works after connecting the USB cable directly to the computer , follow these steps:
  1. 1. Reconnect the USB cable.
     2. Try the scan again.
        • If the product worked when the USB cable was connected directly to the computer, but does not work after reconnecting the USB cable in the original configuration, there might be a problem with the hub or docking station. Either leave the USB cable connected directly to the computer, or contact the manufacturer of the hub or docking station for troubleshooting.
     If the product does not work after connecting the USB cable directly to the computer , follow these steps.
     1. Replace the USB cable.
     2. Try the scan again.
        • If the product does not work with the new cable, continue to the next solution.
  Now, if this doesnot work, there is a conflicting USB device connected to the computer
  1. Disconnect all other USB devices from the computer except for the keyboard, the mouse, and the product.
  2. Try the scan again.
     • The issue would be resolved now and teh answer is that the computer might not have sufficient power supplied to the USB ports to detect multiple USB devices. HP recommends installing a USB powered hub to connect multiple USB devices.

I had the same problem if I use the buttons on the v40 and try to scan. I get the V40 can not connect to the PC message.

Workaround:

Go to Control Panel-->Scanners and Cameras

In there you will find: Hewlett-Packard OfficeJet V40 Scanner

Right click and select Scan. It will then start the scan wizard which will scan your document.