Question about Samsung Tocco F480 - Pay Monthly Cellular Phone

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My samsung gtb3410 has had a problem today, i havent let it come into contact with water, and i have never dropped it, yet the bottom half of the touchscreen has stopped working, i need this half to even type in my passcode to allow me to get into my phone. this has never happened before, and i dont know what to do! any advice?

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