Question about HP Photosmart C6280 Printer

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On the printer small screen it gives me this message. Ink System has failed. Unable to print. Refer to documentation error 0x05d1281 A short time ago a paper jam occured, I believe this current problem has to do with the unresolved paper jam. Can you help?

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You can try clearing this error by resetting your printer. Follow these steps, Its worth a try.

1. Press and hold the “*” key.
2. Press the “#” key and release both keys.
3. Display should say “Enter Special Key Combo”
4. Press and release in sequence the “1”, “2” and “3” buttons.
5. Screen should say “support” R0631M”
6. Press and release the right arrow button until the display says “System Configuration Menu”.
7. Press and release the “OK” button.
8. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
9. Press and release the “OK” button.
10. Display should say “Hardware failure status: Clear. Press OK to clear”.
11. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
12. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
13. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
14. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
15. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer
will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
16. Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.

Let me know if this help you.
Thank you for using Fixya.

Posted on Aug 21, 2010

  • Menandro de Leon
    Menandro de Leon Aug 21, 2010

    Try also this procedure, sorry with the first, not compatible with your printer.


    1. Press down the OK and Cancel buttons down at the same time and turn the printer off.

    2. Keep holding the buttons down until the printer turns off.

    3. Release the buttons.

    4. Now turn the printer on while pressing the OK and Cancel buttons. It should cycle a bit then turn back off.

    5. Turn the unit on again.

    6. After the second time off/on the printer will recalibrate the ink cartridges, this will take about 5 minutes.

    7. After calibration it should be online ready to print. Print a test page to verify operation.

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