Question about Dell Dimension 3100 PC Desktop
First,we need to narrow the problem down.Does the problem come up only when using Roxio,or also if you put in a disk and in My Computer,Windows isn't able to read it?
Have you tried using a CD/DVD cleaning disk?
The link is to Dell's Software/driver download page for this specific computer (Thanks for the Service Tag #) and it should go directly to the optical drive section.Up toward the top of the page,read the installation instructions,and see if the firmware update available has a date more recent than when the machine was purchased.If so,download and install the firmware following the instructions.
You can also download any other driver updates you may want to install(your friend,it's just easier to use you).Look to the column on the left side for manuals,troubleshooting etc.
Use system restore to set a restore point before installing any updates,just in case.
Also,I'm including a link to Microsoft.They have an online troubleshooting service that can fix many CD/DVD drive issues,give that a try as well.
Lastly,try Roxio for updates or patches for your version of the software.There may be a patch or fix that's been developed,it's frequent that they find and fix compatibility problems with different drives.
If this helps you,would you rate my post please?
Posted on Aug 21, 2010
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Posted on Jan 02, 2017
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