Question about Dell Dimension 3100 PC Desktop

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A friend has the following problem on his PC and i am trying to help: The PC tag is 1J4242J and operating system is Windows XP The dvd drive is not performing correctly. When using Roxio it will not burn the disc and on a number of occasions will not read discs. It has previously worked perfectly well with Roxio. Any advice you can offer before I next visit him would be appreciated.

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  • kemlyn Aug 22, 2010

    Thanks bob2231 for your suggestions. I will try these when I am next at my friend's house (I am afraid he will not attempt such things!). I will let you know how I go on.

    Thanks,

    kemlyn

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Hi
First,we need to narrow the problem down.Does the problem come up only when using Roxio,or also if you put in a disk and in My Computer,Windows isn't able to read it?
Have you tried using a CD/DVD cleaning disk?
The link is to Dell's Software/driver download page for this specific computer (Thanks for the Service Tag #) and it should go directly to the optical drive section.Up toward the top of the page,read the installation instructions,and see if the firmware update available has a date more recent than when the machine was purchased.If so,download and install the firmware following the instructions.
You can also download any other driver updates you may want to install(your friend,it's just easier to use you).Look to the column on the left side for manuals,troubleshooting etc.
Use system restore to set a restore point before installing any updates,just in case.
Also,I'm including a link to Microsoft.They have an online troubleshooting service that can fix many CD/DVD drive issues,give that a try as well.
Lastly,try Roxio for updates or patches for your version of the software.There may be a patch or fix that's been developed,it's frequent that they find and fix compatibility problems with different drives.
If this helps you,would you rate my post please?
Thanks
Bob
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&catid=32&dateid=-1&formatid=-1&hidlang=en&hidos=WW1&impid=-1&os=WW1&osl=EN&scanConsent=False&scanSupported=True&servicetag=1J4242J&SystemID=DIM_PNT_P4_3100&TabIndex=&typeid=-1

http://support.microsoft.com/gp/cd_dvd_drive_problems
http://www.roxio.com/enu/support/

Posted on Aug 21, 2010

  • Bob Aug 22, 2010

    kemlyn
    You're welcome.When you get there if you have any questions post back to this question and I'll get a notification.
    Bob

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