Question about Sony Televison & Video

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MY SONY BDP-S500 BLUE RAY PLAYER HAS STARTED TO PLAY ONLY CERTAIN BD/DVD DISCS. FIRMWARE IS 5.2. MESSAGE ON FRONT OF PLAYER IS CAN'T PLAY. ALL DISCS ARE LEGIT SHOP PURCHASED. ANY IDEAS. REGARDS CLIVE

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  • clive_hyland Aug 21, 2010

    firmware update done yesterday no change to problem

  • clive_hyland Aug 21, 2010

    firmware update done yesterday problem still the same

  • clive_hyland Aug 21, 2010

    firmware up to date as of yesterday, no change. dvd/bd that fail do play on ps3.
    regards clive

  • clive_hyland Aug 23, 2010

    thanks for your comments lucky for me the lens cleaner worked . may it continue to.
    many thanks
    regards
    clive

  • Anonymous Mar 25, 2014

    put disc in not going on tv. push play on remote with no disc in slot- comes up disc loading. how to fix problem?

  • Anonymous Mar 25, 2014

    asked for answer , why disc when in slot not playing. hit play on remote tells me no disc. when eject disc on screen comes up loading disc. how do i correct problem. where do i find your answer?

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2 Answers

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  • Sony Master
  • 6,993 Answers

Hello,

the problem is either from your firmware or laser(lens) of the player.

First, do a firmware update on your player and if that doesn't solve the problem, then maybe the laser (lens) is weak or dirty, that's why it cannot play or discs.

Get a lens cleaner and use it to cleans the lens and if the lens refuse to play all discs, then maybe you need to replace the lens.

Good luck.

Posted on Aug 21, 2010

  • Walesarumi
    Walesarumi Aug 21, 2010

    Hi,

    I just saw your comments after I sent my first solution. If the problem is not from the firmware, then its certainly from the lens (laser).

    When lens gets weak, it will make a player not able to play all discs.

    Take care.

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  • Level 3:

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  • Sony Master
  • 19,396 Answers

Do a firmware update. Contact Sony or see the links below to do the update.

Sony eSupport - BDP-S500

Sony eSupport - BDP-S500 - News & Alerts

Posted on Aug 21, 2010

  • Ginko
    Ginko Aug 23, 2010

    Hi Clive.

    Good to know that the lens cleaner worked, sorry about the bad feedback received.

    Goodbye.

    Ginko.

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