Question about Canon PowerShot SD550 / IXUS 750 Digital Camera

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Can't transfer video from Camera to the laptop

Hi..I'm unable to transfer one of the movies i shot from the Camera onto my laptop. The size of the movie is 1 GB. Can you help me find a solution? I'm able to play that movie on the camera itself but am unable to transfer it to my PC.

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  • Anonymous Jun 07, 2008

    I've the exact same problem. Plays on the camera, but when I transfer it to my computer, I receive a file with zero size. It's a five minute video. Other, much shorter videos had no problem transferring to my computer.

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I phoned canon with a similar problem.
Poss reasons: 1 A clash between codecs - try removing as many codecs as poss then installing something like Ace mega codecs (this did not work for me). 2. Has the card been formatted on the computer ? I have since reformatted my card using low level format option on the camera. It has worked fine with 2 video clips I tried today - but I still cannot play my earlier problem files.

Posted on Jun 17, 2008

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Posted on Jan 02, 2017

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Thank you for using FixYa for your problem

Check the USB cable, put it into a different port on the computer

Please rate our solutions and if you still have problems please call back for more ideas to help you

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