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Posted on Jan 02, 2017
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The Windows Error Recovery message can appear for several reasons- an improper shutdown, new software, new hardware, etc. Since trying both options that you are given doesn't work, you need to troubleshoot the Windows startup error. If you have recently added new hardware, disconnecting or removing it could solve the problem for you as it might be creating some type of incompatibility.
Troubleshooting Windows Error Recovery: Last Known Good Configuration
You can attempt to boot up in Safe Mode and select Last Known Good Configuration and see if that works to resolve the Windows startup error. Turn the computer on and immediately begin to press the "F8″ key. If this does not work, you might need to press the "F2," "F10," or "F12″ key. Once you see the prompt screen, select "Last Known Good Configuration."
Troubleshooting Windows Error Recovery: Booting up from the Installation Disk
If that did not work, try booting up the laptop using the Windows installation disk - provided you still have it. If so, follow these steps:
1) Turn the power button to your laptop on.
2) Immediately insert the Windows installation disk that belongs to the laptop.
3) When you see the option for "Check System," press the "ESC" key. Next, press the "F1″ key. Your laptop should now boot up.
4) You can now use the "System Restore" feature to allow your laptop to return to a previous setting when it was functioning properly. This might mean selecting "R" for recovery.
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