Question about Apple iPod MA446LL/A MP3 Player

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Lost 2 years ago I bought an ipod, and also I bought a service/replacement international coverage for three years. i would like to know what can I do because I lost my ipod and i thought with the coverage there is a way to get anotherone...thanks.

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  • 13,433 Answers

Contact your dealer or apple.

Posted on May 03, 2008

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My ipod has come up that it is disable connect to itunes, but when i do it is asking for passcode but it wont let me do anything like put my passcode in.


Your iPod might have frozen.
Step 1: Hold your iPod like how you would hold an iPhone.
Step 2: Locate a button at the top of your device, this is your lock button.
Step 3: Locate a button on the face of your iPod, this is called the home button.
Step 4: Press and hold BOTH buttons for a minute and you will see a slider appear at the top of the screen. Drag your finger across it to let it turn off.
Step 5: After waiting for it to turn off - the screen will be blank and not lit, press and hold your lock button for a few seconds and the Apple logo will appear. Give it a minute and your iPod should now be back to normal.
Note: If this does not solve the issue, you have one of three choices:
  1. If you bought your device less than a year ago, you might be able to get a free replacement from Apple at an Apple Store on the spot - it is most likely part of the included one year warranty.
  2. Go to the Apple Store and pay a fee to fix it.
  3. Go to the Apple Store with your iPod, and buy a new one for a 10% discount.

Feb 18, 2011 | Apple iPod touch

1 Answer

My ipod wont turn on


Step 1: Try plugging your iPod into your computer for a few minutes. If it begins to charge, let it charge fully.
Step 2: Use your iPod as you normally would. If it needs to recharge very soon, it is a sign that your iPod's battery is dying.
Step 3: You have three choices:
  1. If it is less than a year since you have bought it, go to the Apple Store and they will replace it for free on the spot as part of their 1 year warranty
  2. If it is older, pay them a fee to fix it OR
  3. Bring your iPod with you, and buy a new one for 10% off.

Note: Please vote if you found this to be useful

Feb 18, 2011 | Apple iPod touch

1 Answer

Ipod won't turn on!


Step 1: Try charging your iPod via USB to your computer. Wait for a few minutes and see if it is accepting a charge. (You might have forgotten to charge it)
Step 2: After a full charge, try using your iPod. If your iPod dies in less than 2 hours or so, your battery is weakening or is dying out. If this is the issue skip to Step 4
Step 3: If you cannot turn your iPod on even after those steps, then your iPod really is dead. Proceed to Step 4.
Step 4: You can do one of either three options from this point:
  1. If you bought your iPod less than a year ago, the Apple Store might replace your iPod for free on the spot as part of their warranty. OR
  2. Go to the Apple Store and ask for them to repair your iPod for a fee.
  3. Go to the Apple Store with your old iPod, and turn it in when you buy a new one - you will receive a 10% off for a new iPod.

Feb 16, 2011 | Apple iPod touch

1 Answer

My ipod froze what can i do please help.


Step 1: Hold your iPod like how you would hold an iPhone.

Step 2: Locate a button at the top of your device, this is your lock button.

Step 3: Locate a button on the face of your iPod, this is called the home button.

Step 4: Press and hold BOTH buttons for a minute and you will see a slider appear at the top of the screen. Drag your finger across it to let it turn off.

Step 5: After waiting for it to turn off - the screen will be blank and not lit, press and hold your lock button for a few seconds and the Apple logo will appear. Give it a minute and your iPod should now be back to normal.

Note: If this does not solve the issue, you have one of three choices:
  1. If you bought your device less than a year ago, you might be able to get a free replacement from Apple at an Apple Store on the spot - it is most likely part of the included one year warranty.
  2. Go to the Apple Store and pay a fee to fix it.
  3. Go to the Apple Store with your iPod, and buy a new one for a 10% discount.

Jan 26, 2011 | Apple iPod touch

1 Answer

Dont know how to off my ipod classic 80gb......


To turn your your ipod off, hold the pause button (button on bottom of scroll circle) for three seconds.

Oct 31, 2008 | Apple iPod classic MP3 Player

1 Answer

Ipod


Hey Sarahh_hyser,

While issues such as defective batteries can easily be addressed through a Best Buy Performance Service Plan (PSP) or Product Replacement Plan (PRP), liquid damage and water immersion are unfortunately not covered under either type of plan.

If you'd like more information regarding your coverage, remember that you may always contact us directly at our toll-free hotline for further assistance: (888)-539-6883.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Jul 21, 2008 | Apple iPod nano

1 Answer

Returning Ipod


Hello DDDBBB,

The service plan that you purchased allows you to get your iPod repaired if it has a hardware failure during the lifetime of the service plan. You can take the unit into your local Best Buy store to get service.

You may also qualify for our rapid exchange program. If your local Best Buy store determines that the item is defective they can have a refurbished iPod drop-shipped to you as an exchange. You can ask the store for more details.

Best Regards,
Ken
"Go Ahead. Use Us."

Jul 11, 2008 | MP3 & Digital Media Players

1 Answer

Lost ipod nano


Hey maddie13,

Unfortunately, Best Buy Product Replacement Plans (PRP's) only include coverage for hardware failures and manufacturer defects. If your iPod has been lost or stolen, we would be unable to provide you with a replacement.

If you would like however, your local Best Buy™ store should be able to cancel your current PRP coverage and provide you with a pro-rated refund for its cancellation. To do so, you would simply need to bring a copy of your original store receipt to the service desk to your local store and request to have your PRP cancelled/returned.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Jun 24, 2008 | Apple iPod nano

3 Answers

Ipod problem - playing songs in order


sounds like you need a new hard drive, which has a little read-write disk in it that is getting finicky... just to get more use out of it lay it on side or other positions and hear if works ok...if so its diffently Hard drive. you know the sandisks are 2 gigs no moving parts why doesnt somebody put 20 together making 40 gigs and replace the failing Ipods!!??? just pure electronics and no moving parts and much smaller...not like a hard drive. I thought of this over 30 years ago looking at the first plug in video game.

Aug 31, 2007 | Apple iPod shuffle MP3 Player

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