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I can't find them at any local stores - Garden

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Hi there,

Look at it from our point of view, with potentially thousands of products, thousands of stores and not knowing your location, we need a little more from you.

If you are serious about getting an answer, include Make, Model of the product you can't find, what what type of product you seek and your general Geographic location.

Describe your problem clearly, concisely and with as much detail as possible.

For future reference:
Often, a problem can be the result of a seemingly unrelated event. It is always a good idea to include a recent history.

Additional information such as what steps have already been taken, has the product ever worked, is it new, etc. can have a bearing on providing the best solution for your particular circumstances.

Remember, you are a key participant in this process. We are not there, you are. We depend on you to be our eyes and ears. We can only respond to what you provide us.

What you get out of the experience depends on what you put in to it. So help us help you.

It would be also be advantageous in your case to repost your problem so that it starts over at the top of the queue in the correct category.



Best regards

Mike

Posted on Aug 21, 2010

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Gift Cards

Where can I purchase Gift Cards?
You may purchase The Home Depot Gift Cards at your local store or online in our Gift Card Center. At this time, Gift Cards are only available for online purchase within the 48 contiguous United States. We do not ship Gift Cards to Alaska or Hawaii.

Additionally, American Express card members can redeem membership rewards for eGift Cards.

What is an eCard?A creation of American Express and the Home Depot. eCards are gift cards you get electronically. And, print out or email as a gift. They are valid for in-store purchases only.

What denominations are Gift Cards available in?
Plastic Gift Cards are available in any denomination between $5 and $5,000 throughyour local store and up to $500 online. eGift Cards are available through American Express membership rewards in denominations of $25, $50, $100 and 500.

Can lost Gift Cards be replaced?
Unfortunately, plastic Gift Cards are like cash; if lost, they cannot be replaced. If an eGift Card is lost, simply reprint a new eGift Card and the remaining balance will still apply.

Special Order Products

What is a special order product?
Special order products are products that are not stocked in The Home Depot stores, but are available by placing a special order directly with the manufacturer. This allows The Home Depot to "extend the aisles" and provide you with additional products for your convenience. There are thousands of items available through our in-store Special Order program. Our Special Order manufacturers are experts at producing and shipping the items that are not typically on the shelves of our stores. Special order products can take up to 6 weeks to be delivered to the store. Most special order products are delivered to the store for the customer to pick up. Some products can actually be delivered straight to your doorstep. In either case, all special orders must be paid for at the time the order is placed.


How are special orders placed at the store?
If you would like to shop for a special order item in your local Home Depot, ask any store associate to see if a particular item can be ordered through our Special Order program. The store associate will then check by viewing the in-store special order catalogs to see if your product is available. Once you've confirmed the product specifications with the store associate, they will begin to enter the product data and your contact information into the store's Special Services System. Once your order is entered and reviewed, all you have to do is pay for the order. We'll take care of the rest.

How long does it take for special order products to arrive?Once the payment is received, a special order can take anywhere from a few days to several weeks, depending on the specifics of your order. The "expected delivery date" is actually printed on your Special Services Customer Invoice. You should confirm the expected delivery date with your local store when placing the order to assure the delivery timeline meets your needs.

Can special order products be shipped to my home?
Most special order products are shipped to The Home Depot store where the order was placed, but many may also be shipped directly to your home. You should check with your local store when placing the order to confirm the delivery method.

Where can I check the status of my special order?
You may contact the store where the order was placed or access the status online at www.homedepot.com/orderstatus. In either case, have your Special Services Customer Invoice available.

Can I return or cancel a special order or custom-made product?
Yes, however there are a few conditions. Some special order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee, and most custom-made products cannot be returned or exchanged unless defective. Returns and cancellation must take place at The Home Depot store where the special order was originally purchased. See the Special Services Desk at your local store for more details.

Aren't special order products more expensive?
Not Necessarily. Just like the products you'll find stocked in our stores, Special Order products are available in a variety of price ranges to meet the needs of any customer. If you're unsure, ask an associate to help explain the features and benefits of a particular product.

Store Hours

When are The Home Depot stores open?
Store hours may vary due to seasonality. Call your local store for current hours of operation. Our stores are closed on these nationally recognized holidays: Thanksgiving and Christmas. On other holidays and during some seasonal or store events, store hours may vary. Please check store hours with your local store prior to visiting.


Where can I find the store hours to my local store?
You should contact your local store for store hours prior to visiting.

What holidays are the stores closed?
This could vary by store. All stores are closed on Thanksgiving and Christmas. Please contact your local store for hours of operation on other holidays.

Store Finder

Where can I find the location of and directions to a store near me?
You can locate The Home Depot store nearest you by using our online Store Finder. The online Store Finder provides the store street address, telephone number, and a map with driving directions to that location. Also, most stores are listed with local telephone directories and driving directions can be mapped by using most online mapping sites.


Where can I find a list of "new" The Home Depot stores near me?Visit our "Recent Store Openings" page for a list of stores opened in the last six months.

Careers

Where can I find a list of available jobs?
The Home Depot is continuously growing and we're always looking for talented associates to work in our stores and support centers. For store career opportunities, contact your local store. You may also visit our online Career Center to apply for both in-store and corporate positions.


Where can I apply for a job with The Home Depot?
Applications can be completed at your local store or in our online Career Center.

Weekly Workshops

Where are The Home Depot workshops offered?
We offer FREE, national Do-It-Yourself, Do-It-Herself and Kids Workshops in our stores. Visit homedepot.com/workshops for information about or to register for upcoming workshops or contact your local store.


Where can I find out about workshops offered in my area?
Visit homedepot.com/workshops for information on upcoming workshops or contact your local store.

How can I register for workshops in my local store?
Visit homedepot.com/workshops for information on upcoming workshops or contact your local store.

Where do I go to suggest a workshop?Contact your local store if you have suggestions for workshops that would benefit your community or other The Home Depot customers.

Kids Workshops

Where are Kids Workshops offered?
We offer FREE Kids Workshops in our stores on the first Saturday of every month, between 9am and 12pm. Kids Workshop Kits are given to children on a first come/first served basis. Visit homedepot.com/kidsworkshops for information on upcoming workshops.


Where can I find out about Kids Workshops offered in my area?
Visit homedepot.com/kidsworkshops or the Customer Service desk of your local store for information on upcoming workshops.

How can I register my child for Kids Workshops?
Visit homedepot.com/workshops to register for upcoming workshops or contact your local store.

Is registration required for Kids Workshops?
Registration is

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Need part for homelite xl ut10656 bar oiler


Have you tried looking in your local yellow pages for the dealers in your local area? Or visited the mfgr website for a store locator - or called the manufacturer to find local supplier for you?
Perhaps call or visit your local smaller hardware stores which have service repair shops within them?
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Hey FixYa650,

In order for your local Best Buy™ store to honor a lower advertised price, that product must be available through a local competitor at a physical, brick-and-mortar store in the same metro market. Unfortunately, this means that we are unable to honor the pricing of online-only companies such as Amazon and eBay.

Please keep in mind that if you do find a lower price for a product available through Best Buy™ stores on a local retailer's website, we are still able to match that price as long as it is being honored in a store in your area. For example: if you were to find a lower price on a TV through Circuit City's website - and confirm that the price is being honored by the Circuit City store across the street from your local Best Buy™ store - we'd be able to honor that online price.

Remember that some additional restrictions may apply, so you may wish to speak with a sales associate at your local store for more information. Otherwise, a good overview and FAQ for our price match policy can be found through the following link on BestBuy.com:

http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1118843518460&id=cat12098

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Hey Dave in MA,

Essentially what your local Best Buy™ store requires to perform any kind of price match is confirmation of our competitor's sale price. This can take the form of a weekly store advertisement, sales receipt, printed sales quote, or even a printed web page as long as the online price is being honored by a brick-and-mortar store in the same area.

Please remember that Best Buy™ stores are not able to price match web-only pricing or web-only companies (like Amazon or eBay), and that we can only price match local competitors. What constitutes a local competitor varies from store to store, but a good rule of thumb is that the stores must be within the same metro area for a price match to be honored.

Additionally, keep in mind that we are only able to honor current pricing and that other special offers (such as special financing, bundle packages, and rebates) cannot be matched.

Hope this helps you out.

Sincerely,
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