Question about HP DeskJet 812c InkJet Printer

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I need the Printer Utility S/W for an HP 812C. Can't align print heads or clean them without it. Thanks, -- Mike

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You may download from "http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=58152&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20%C2%BB"

Posted on Aug 21, 2010

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Horizontal White Lines


My 1st thought would be clean heads also. If ink is tanks only not heads take ink out and try cleaning heads with liquid cleaner available @ Staples or similar stores. Another fix might be to use alignment utility for your printers software; however before you do any of this if ink is old or nearly empty replace ink.

Jun 13, 2013 | HP OfficeJet V40 All-In-One InkJet Printer

1 Answer

I just changed ink in canon DeskJet 812c and can not get yellow ink to work. I have run service of aligning the print cartridges and cleaning the cartridges. Any suggestions?


hi, it maybe your ink problem, becouse after do the cleaning for many time but still cannot, try to use other or new cartridge and see what result, TQ

Aug 05, 2011 | HP DeskJet 812c InkJet Printer

1 Answer

HI, can you tell me the procedure for 'cleaning the ink heads' on my EPSON STYLUS DX4400, Please. thank you, MARK


  1. Open the Printers or Printers and Faxes folder.
    In Windows 7, click Start then Devices and Printers. In other versions of Windows:
    • Click Start > Settings > Printers, or
    • Click Start > Printers, or
    • Click Start > Control Panel then double-click on:
      • Printers, or
      • Printers and Faxes, or
      • Printers and Other Hardware then View Installed Printers.

    • See How to open the Printers or Printers and Faxes folder in Windows in the Related Articles section for detailed instructions.


  2. Right-click on the icon for your printer and select Printing Preferences.

    Example: Windows Vista


  3. This will display the Printing Preferences window.
  4. Click on the Maintenance (or Utility) tab.


  5. Click on Head Cleaning. This will launch the utility.
  6. Click Start and wait for the printer to finish the first cleaning cycle.


    caution.gif Caution: Never turn off the printer while the On light is flashing. Doing so may damage the printer.



  7. Click Print Nozzle Check Pattern. This procedure will confirm the effectiveness of the head clean. You can also access the print Nozzle Check option from the Maintenance or Utility menu.


  8. Click Print.


  9. The printer will print a nozzle check. Compare the print out with the next window. If there are gaps, the print out is faint, click Clean, and then Finish when the procedure is complete.


    • If the nozzle check prints correctly (showing no breaks in the pattern), but the text is still broken you may need to run the Print Head Alignment utility - see How do I use the Print Head Alignment utility? for assistance.
  • If the nozzle check is complete, click Finish.
  • If there are gaps or faint print on your printout click Clean.


If gaps are still present, perform another head clean (without printing a nozzle check between the cleans). Once the second clean is complete, power off the printer.
Wait one minute before powering it back on, then print a nozzle check. Compare the printout with the example window (above).
  • If it is complete, click Finish.
  • If there are gaps or faint print on your printout carry out another set of head cleans.
  • We recommend only a maximum of six head cleans.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy New Year!

Thanks, Joe

Jan 10, 2011 | Epson Office Equipment & Supplies

1 Answer

I had walgreens refill my HP black ink container, but when i put it into the printer (HP deskjet 812c), the ink light just flashed continually and the printer won't work...and it makes these jerky sounds,...


It may be simply resolved by the following steps

1. there is document in the queue but paper is out
2. Cartridge problem (remove and insert again)
3. Communication error
4. Cover is open

BUT as per your description this seems more apt!!

This error means that some mechanical parts of your printer is in trouble. This could be some of the causes:

1. The print head is stuck somewhere or is unable to move because of some blockage in the printer's bay.
2. If you are using a Continuous Ink System, then the tubes might have blocked the print heads from moving.


To resolve, turn OFF your printer. Remove such blockage then turn the printer back ON

If its a problem with ink cartridges try these steps

Disconnect the Printer from the Computer.

Press the "Cartridge Change" button for ~ 3 Seconds.

When the Ink Cartridge Carriage travels to the Changing Position PULL THE POWER PLUG (NOT the "OFF" Switch). The Ink Cartridge Carriage should now Slide Freely on the Rail as long as it isn't pushed to the Right so that it goes under the shelf to the "Homed and Locked" Position.

Fold up a Paper Towel (About 1 Sheet) so that its final width is about the same as the width of the gutter under the Print Head on the Carriage and so that it is thick enough when folded to contact and lightly press on the Print Head.

Saturate the folded Paper Towel with ~ 70% Isopropyl Alcohol and lay it in the Gutter.

Manually slide the Carriage and Print Head Over the wet Paper Towel. A slight amount of drag should be experienced if the thickness of the paper towel folds is Correct.

Let the Print Heads rest on the Saturated Paper Towels for a few Minutes or Hours. Too long a Treatment may pull out all of the Cartridge's Ink: Check the Paper Towel Frequently to Assess if Ink is Capillarying out onto the Towel.

When the Treatment appears Successful remove the Paper Towel and Clean Up and plug the Printer power back in.

Run a Test Pattern via the Computer Connection WITHOUT first running the Head Cleaning Utility.

If the pattern isn't OK, Try Running the Head Cleaning Utility to see if it makes it Better or Worse.

If Worse, Repeat the Alcohol Paper Towel Treatment: The Paper Towel may be Gently Pulled back and forth under the Print Heads to wipe them off.

Nov 15, 2010 | HP DeskJet 812c InkJet Printer

1 Answer

Color need to be adjusted


There should be an alignment/cleaning utility program bundled with your printer software. Run the utility to clean and align the print heads. If you still have problems, check to be sure the contact of the print heads aren't smeared or clogged.

Aug 21, 2009 | HP DeskJet 5550 InkJet Printer

2 Answers

Printer is only printing pinks. Just changed ink


Try cleaning the print head. Do this under the tools for the 812c (do not physically clean). You may have to run the clean utility as much as 5 times.

Aug 17, 2009 | HP DeskJet 812c InkJet Printer

1 Answer

HP 812C will not print yellow but everything else is A-OK Repeated cleanings have NO effect. Cleaned contacts on printer where it connects to cartridge, no effect. HP 23 cartridge only has about 10 pages...


HTML clipboardHi,
It you haven´t used your printer for a while It sounds like the yellow has clogged up in the print head.
Although you have ink you need to print something regularly about every 10 days to keep the tiny jets open
otherwise it´s like trying to pass a camel through the eye of a needle.

So the inks may have clogged up?

The empty weights are 65g C6615A [No. 15] black and
90g C1823A color ink cartridge
anything over that... 1g = 1ml of unused ink.

So if you still have ink you can easily unclog it with a HTML clipboard Magic Inkjet Flush Kit (find it on Ebay)

Or you can read more here:

How to Clean, Fix, Repair, Unclog, Dry, Clogged Print Heads on CANON, EPSON, HP, Lexmark, Dell, Olivetti etc…


Good Luck!
Tinteiros (Ebay)

Aug 02, 2009 | HP DeskJet 812c InkJet Printer

3 Answers

Print head cleaning utility.


I cannot remember if the tools menu is embedded in the properties of the printer driver. The previous poster I believe is correct. If it does not appear, go to start, run, all programs, then select the HP or Hewlett Packard section and look for an HP Toolbox or similar utility that will have options for cleaning/aligning/testing the printer..

Feb 24, 2008 | HP DeskJet 5652 InkJet Printer

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