Question about HP Pavilion zd7000 zx5000 zv5000 presario 3000,R3000 Series 120W Laptop AC Adapter-360699-001 CD-ROM Drive

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Bad warrenty servie

. MY computer is returned with the wrong motherboard. I bought my notebook because of the specifications of the unit. The unit was a ZD 7000 NOT A ZD7000A. The sales representative and I went over all the specifications very carefully. One very important specification was the ability to upgrade to two gigs. This mother board ZD7000A has a total capacity of 1 gig. Therefore, your repair people repaired my display problem with a different motherboard. This motherboard can not be updated to two gigs. I have a warranty for a correct repair with correct parts. This warranty must be honored. Repairing my equipment by replacing my motherboard with one with less capacity is not honoring the warranty. When will this be corrected? When is HP going to contact me and make this repair correct? I have spent thousand of dollars with your company: desktop, notebook, printers and peripherals. Today I went to an apple store. They were very courteous, good equipment and good prices. I am very unhappy. I need someone in this company to fix this outrageous situation now.
William Ramos
p.s. And they kept my two dims: 1 gig each, with a deliberately misleading story. The more I think about this the more unhappy I became.

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Post this on the Better Business Bureau. iF they dont' help, try making false threats. Or call the head office of the company you bought it from. Alternativly, go to their store be calm. after a few min get mad and yell out the words that your saying and make sure people hear the bad problems you are haviing. I did this once and i got the new product fast and I got some compensation for all my troubles. They don't want to get bad attention so they will try gettin rid of u quickly.

Posted on Jun 01, 2008


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The most serious problem you face is that CPU upgrades in laptops/notebooks/netbooks inevitably require near complete disassembly and the correct reassembly of the computer. Inevitably, this type of work is best done by an experienced professional, trained for and capable of performing a warrantied repair. Understandably, the associated labor costs will be on the high side.

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