Question about HP Pavilion zd7000 zx5000 zv5000 presario 3000,R3000 Series 120W Laptop AC Adapter-360699-001 CD-ROM Drive

1 Answer

Bad warrenty servie

. MY computer is returned with the wrong motherboard. I bought my notebook because of the specifications of the unit. The unit was a ZD 7000 NOT A ZD7000A. The sales representative and I went over all the specifications very carefully. One very important specification was the ability to upgrade to two gigs. This mother board ZD7000A has a total capacity of 1 gig. Therefore, your repair people repaired my display problem with a different motherboard. This motherboard can not be updated to two gigs. I have a warranty for a correct repair with correct parts. This warranty must be honored. Repairing my equipment by replacing my motherboard with one with less capacity is not honoring the warranty. When will this be corrected? When is HP going to contact me and make this repair correct? I have spent thousand of dollars with your company: desktop, notebook, printers and peripherals. Today I went to an apple store. They were very courteous, good equipment and good prices. I am very unhappy. I need someone in this company to fix this outrageous situation now.
William Ramos
wramos4355@aol.com
p.s. And they kept my two dims: 1 gig each, with a deliberately misleading story. The more I think about this the more unhappy I became.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 45 Answers

Post this on the Better Business Bureau. iF they dont' help, try making false threats. Or call the head office of the company you bought it from. Alternativly, go to their store be calm. after a few min get mad and yell out the words that your saying and make sure people hear the bad problems you are haviing. I did this once and i got the new product fast and I got some compensation for all my troubles. They don't want to get bad attention so they will try gettin rid of u quickly.

http://welcome.bbb.org/

Posted on Jun 01, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Why won't computer recognize ram


Does the RAM work in a different computer?

Specifications for the RAM?
Size of RAM?
Speed?
Number of chips per side?
Single-sided or double-sided?
Specifications for the motherboard?
Maximum memory-size per stick of RAM that the motherboard supports?

Jul 08, 2014 | Compaq Presario 2100 and 2500 ,NX 9000...

1 Answer

My Board will not boot up


Test your PSU power supply unit or replace it if your power supply units fan is not working your PSU is faulty

http://pcsupport.about.com/od/toolsofthetrade/f/powersupplytest.htm



One bad lead can cause a computer to continue on a cycle of restarting or to shutdown or fail to detect/ boot up a computer hard drive



Test all leads that attach to your hard drive power and data cables IDE SATA

the leads from your MOTHERBOARD TO YOUR HARD DRIVE make sure they have a secure dust free connections and are not faulty or just replace them they could be faulty


make sure all leads that are attached to your dvd\cd floppy drives have secure connections and are not faulty or just replace them they could be faulty


computers need power and data to travel through every working device to continue its cycle and have an end so any faulty leads will end up with a computer error


even something as small as a faulty electrical or fan lead can cause you problems



motherboard and a hard drive any leads between them will fail before your motherboard or your hard drive if its a flat ribbon 40 pin type IDE replace it this will be the first to fail



check all electrical power input and extensions make sure they are securely seated even the cd/dvd floppy drives need to have current go through make sure these drives are working



also check the Cmos battery and computer RAM modules make sure they are securely seated with no dust built up or in the sockets on some motherboards cmos batteries are soldered in


check you CPU central processing unit make sure its securely seated and has thermal paste it might be getting to hot the thermal paste will help disperse the heat

Thermal compound is a sticky paste that is placed directly onto the CPU.

http://www.hardwaresecrets.com/article/Thermal-Compound-Roundup-February-2012/1490


Allowing for a more direct heat transfer between the CPU and HEAT SINK and preventing air gaps from forming between the CPU and heat sink.

hope this helps

Nov 09, 2012 | MSI 945 Neo5-f Motherboard Ms-7236 Ver:2.5...

1 Answer

Dell n745 shuts off about every min


Test your PSU power supply unit or replace it if your power supply units fan is not working your PSU is faulty

One bad lead can cause a computer to continue on a cycle of restarting or to shutdown or fail to detect/ boot up a computer hard drive


Test all leads that attach to your hard drive power and data cables IDE SATA

the leads from your MOTHERBOARD TO YOUR HARD DRIVE make sure they have a secure dust free connections and are not faulty or just replace them they could be faulty

make sure all leads that are attached to your drives dvd\cd have secure connections and are not faulty or just replace them they could be faulty

computers need power and data to travel through every working device to continue its cycle and have an end so any faulty leads will end up with a computer error


even something as small as a faulty electrical or fan lead can cause you problems


computers need all of the data and electrical current to travel through every working device and to have an end to be able work properly


motherboard and a hard drive any leads between them will fail before your motherboard or your hard drive if its a flat ribbon 40 pin type IDE replace it this will be the first to fail


check all electrical power input and extensions make sure they are securely seated even the cd/dvd floppy drives need to have current go through make sure these drives are working


also check the Cmos battery and computer RAM modules make sure they are securely seated with no dust built up or in the sockets on some motherboards cmos batteries are soldered in

check you CPU central processing unit make sure its securely seated and has thermal paste it might be getting to hot the thermal paste will help disperse the heat

Thermal compound is a sticky paste that is placed directly onto the CPU. Allowing for a more direct heat transfer between the

CPU and HEAT SINK and preventing air gaps from forming between the CPU and heat sink.


This compound is an inexpensive solution and can be found at any local Radio shack or computer repair center

http://www.hardwaresecrets.com/article/Thermal-Compound-Roundup-February-2012/1490


another possible reason could be a memory dump you might be running to many programs at the one time putting to much strain on the CPU central processing unit

scroll to bottom toolbar bottom of screen right click select task manager
applications you will see whats running if you see anything you dont need running select end now

also under processes see what is ticking over again if you see something you don't need to be running end now or you might uninstall that program and some unnecessary programs


not having enough computer ram can cause memory dumps


If you are not sure if a module is right for your system use the Crucial Memory Advisor tool for a list of guaranteed compatible modules.


first you will need to select the manufacturer from a drop down list then select your product line from a drop down list then select the model

then click find it will take you directly to compatible ram also you will have an option to scan your system



hope this helps

Jul 05, 2012 | Dell OptiPlex 745 Desktop/ Mini-Tower/...

1 Answer

How do i fix my optiplex 745 it shuts off about every min then comes on


Test your PSU power supply unit or replace it if your power supply units fan is not working your PSU is faulty


One bad lead can cause a computer to continue on a cycle of restarting or to shutdown or fail to detect/ boot up a computer hard drive


Test all leads that attach to your hard drive power and data cables IDE SATA

the leads from your MOTHERBOARD TO YOUR HARD DRIVE make sure they have a secure dust free connections and are not faulty or just replace them they could be faulty

make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty or just replace them they could be faulty

computers need power and data to travel through every working device to continue its cycle and have an end so any faulty leads will end up with a computer error

even something as small as a faulty electrical or fan lead can cause you problems


motherboard and a hard drive any leads between them will fail before your motherboard or your hard drive if its a flat ribbon 40 pin type IDE replace it this will be the first to fail


check all electrical power input and extensions make sure they are securely seated even the cd/dvd floppy drives need to have current go through make sure these drives are working


also check the Cmos battery and computer RAM modules make sure they are securely seated with no dust built up or in the sockets on some motherboards cmos batteries are soldered in

check you CPU central processing unit make sure its securely seated and has thermal paste it might be getting to hot the thermal paste will help disperse the heat

Thermal compound is a sticky paste that is placed directly onto the CPU.

Allowing for a more direct heat transfer between the CPU and HEAT SINK and preventing air gaps from forming between the CPU and heat sink.

This compound is an inexpensive solution and can be found at any local Radio shack or computer repair center

http://www.hardwaresecrets.com/article/Thermal-Compound-Roundup-February-2012/1490


another possible reason could be a memory dump you might be running to many programs at the one time putting to much strain on the CPU central processing unit

scroll to bottom toolbar bottom of screen right click select task manager
applications you will see whats running if you see anything you dont need running select end now

also under processes see what is ticking over again if you see something you don't need to be running end now or you might uninstall that program and some unnecessary programs


not having enough computer ram can cause memory dumps


If you are not sure if a module is right for your system use the Crucial Memory Advisor tool for a list of guaranteed compatible modules.


first you will need to select the manufacturer from a drop down list then select your product line from a drop down list then select the model then click find it will take you directly to compatible ram also you will have an option to scan your system



hope this helps

Jul 05, 2012 | Dell OptiPlex 745 Desktop/ Mini-Tower/...

2 Answers

In my computer CD drive is not listed .I changed the jumpers from master to slave and slave to master. CD drive has got power it opens and close but not reading CD/DVD even it is not listed.model t3304.my...


Make sure the data cable is fully connected to the motherboard and the CD-Rom drive. If this is an IDE drive, make sure the jumper choice matches the position on the cable (the 40 pin wide ribbon cable that supports two drives). It also needs to be correctly oriented in the unit - the red stripe on the edge marks the side that goes to pin 1. Only use slave if there are two drives connected to the cable and the CD-rom is on the slave connection. (Note the connectors are black (motherboard), blue (master) and grey (slave) on a standard IDE ribbon. Newer IDE drives have a Cable Select option that you can leave the jumper set to and avoid issues of getting the connections wrong.) If it uses a SATA cable, the jumper should stay as Master (IIRC). If available, try a different connection on the motherboard for the data cable. (Some modern motherboards only have one IDE connector.) If you have any sort of IDE to SATA converter in use, try a direct connection in case the converter is damaged. SATA cables sometimes are designed to latch into connector on the drive so make sure it is fully seated.

Replace the cable if it still isn't connecting. Then check the status of the drivers. In Windows, use the Control Panel and go to the Device Manager. Look to see if the unit is listed with a red X or yellow exclamation point in a triangle. Try to update the driver.

If the above suggestions do not help, you should consider a new optical drive.

I hope this helps.

Cindy Wells
(I have frequently seen a non-responsive drive due to a loose data cable.)

Nov 22, 2010 | E-Machines emachines (emachinees) CD-ROM...

1 Answer

Optical drive not recognized in Bios


You have either a bad optical drive or optical port. You can still load the OS but you need to make a bootable USB drive and install that way. Or get and use an external USB optical.

also, check in your bios or for the drive settings, it may be set to only accept sata drives or the port may be disabled. some latitudes give the ability to disable or not look at a specific port.

Jun 13, 2010 | Dell Latitude C840 24X CD-R W/ DVD Combo...

1 Answer

I just bought an ASUS desktop pc, cg series and the cd/dvd drive will not open. How do i fix this or do i need repairs?


If you bought it BRAND NEW - take it back - if 30 days has gone by - then send to the manufacturer and let them know its coming.
(the manufacturerer of the CDROM that is ) tell them your sending a defective product back (i am assuming you didnt use it as a cup holder and break it) lol
they have a 1 yr warrenty on it most likely.. which means they hope it wont **** up before 1 year.
Hope this Helped x404x

Mar 01, 2010 | ASUS (CD-S520QUIETRACK) Internal 52x...

1 Answer

I have just bought a portable hard drive today do i need to send off information to guarantee my full warranty or do i just save my receipt. thankyou


Your best off registering the device online. This will ensure that if anything goes wrong during the warrenty period you have documentation of ownership.
This is most important if the drive is a Maxtor. Maxtor drives have been known to have problems.

Jan 17, 2010 | CD Drives

1 Answer

I have a hp zv5000 that a friend gave me. I don't know the history of this particular laptop. I recently bought a new battery for it so I could finally try it out. When I turn on the power, i can hear...


It seems to be a "dead" motherboard -- very expensive to replace.

Can you return the battery to the store, explaining that your computer died?

Failing that, try to sell the brand-new battery on eBay (or CraigsList.org)

Separately, try to sell the AC adapter on eBay.

Remove the disk-drive from the computer,
and give it (and the files that it contains) back to your friend.

Separately, try to sell the laptop "for parts" on eBay.
Somebody may want to buy the LCD screen & the CD/DVD drive & the wireless adapter, and would take the whole laptop, in order to "scavenge" those components.

Nov 14, 2009 | HP Pavilion ZV5000, ZV6000, ZX5000 Series...

2 Answers

HP Pavilion Laptop zv5000 wont power on. NOT power cord problem.


I think your motherboard has gone bad, even though you hear a fan working, its just on a hot wire on the motherboard.

Dec 06, 2008 | HP Pavilion zd7000 zx5000 zv5000 presario...

Not finding what you are looking for?
HP Pavilion zd7000 zx5000 zv5000 presario 3000,R3000 Series 120W Laptop AC Adapter-360699-001 CD-ROM Drive Logo

47 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP CD Drives Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Josh Whitehead
Josh Whitehead

Level 3 Expert

1146 Answers

joecoolvette
joecoolvette

Level 3 Expert

5660 Answers

Are you a HP CD Drive Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...