Question about Arris SURFboard® SB5101 Cable Modem

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How do i fix it if the online light is blinking

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This light pattern indicates that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. This process is known as bypassing the splitters. You will know when the modem establishes a connection by the top 4 lights becoming solid green. If bypassing your splitters resolved the issue than you will need to replace the malfunctioning splitter. Typically splitter only cost a few bucks and can be purchased from any electronic store. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register new modems on there network. So if you have not all ready completed that process you will most likely not have access. If you can not get a connection from the main line than there is a issue with either the modem or the signal coming into the home and you will need to contact your internet service provider.

I hope that information above has helped is some way.
If possible please rate this solution.

Posted on Sep 01, 2010

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Posted on Jan 02, 2017

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