Question about Digital Cameras

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On my powerShot SD 800 IS-Lens won't extend and retract properly-Seems to stick-Then camera screen gives me the message "lens error" Restart camera" which does not fix the problem..The last four or five pictures I took immediately before this started were very blurry..Please advise!!

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Try starting the camera in > playback or picture view mode,and then go into photo mode extend and retract the lens (zoom) return to
picture viewing mode and press the power button to turn the cam
off.In the future use the > button to start the camera this works for
Nikon cameras( ps Its a good idea to brush or blow the dust out of
the lens area also as preventive maintenance.)
The blurring may be related to ISO Speed
If the lens is fully retracting and closing then brushing or blowing
out the lens area may remedy the problem of seemingly sticking

Posted on May 03, 2008

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Hello astric6138,

Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

If your camera is still under warranty
, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.
If it hasn’t, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on May 03, 2008

  • Swilin Sampson
    Swilin Sampson May 07, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    If your issue is not resolved, please do not assign
    a rating just yet. Please post back as to what steps you took, results, etc,
    and I will try to assist you further as best I can. I am here at your service.






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Hi,

Do the following to fix the lens problem:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in and turn the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. Now turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras AV cable, and turn the camera on in picture review mode. Have no idea why this would work, except that quite a few people have reported some success with it.

Fix #4: Place the camera flat on its back on the kitchen table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum cleaner.

Now we're entering into the realm of potentially damaging your camera in conducting the fix. Take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. A lot of people have reported success with this method. HOWEVER, there is some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables.

Fix #7: Try forcing the lens. Many people have also reported success with this method. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include pulling, pushing, rotating or twisting on the lens barrel while hitting the power button. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the lens barrel side that has the largest gap. While doing these, listen for a click that indicates that the lens barrel guide pins have reseated in their guide slots. If you hear this click, immediately stop and try the camera. The following photo illustrates unseated guide pins that would cause a lens error.

Goodluck,
Please don't forget to rate or accept the solution

Posted on May 03, 2008

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Click HERE for explanations and probable fixes

Posted on May 03, 2008

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Sounds like the lens motor is wearing out, or sometimes small pieces of debris like sand can get stuck in the lens assembly and jam it. I would contact the manufacturer or store you purchased it from to determine your warranty status on the camera before trying to service it yourself.

If it is out of warranty you take a small flat screwdriver and slowly pry on the lens assembly while powering it on to get it to extend so you can take pic's. However if the it the lens motor this will not work.

Good Luck
Hope this Helps!

Posted on May 03, 2008

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Please do a reset of the camera...take the batteires out...make sure no extrenal power is connected to the camera. keep it off for around 20 minutes...then put in the batteries back in..turn on the camera and check if the problem reoccours..please let me know what happens..would tell you further steps if this does not help

Posted on May 03, 2008

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Hi take out the battery and any mem card thats in it then hit the camera into the palm of your other hand this will dislodge any grit or dirt that is down the side of the lense. If this still dont solve your problem then the lense motor needs replacing

Posted on May 03, 2008

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Hello there.

Unfortunately this is a well known problem, which affects many models of PowerShot cameras. Llease click http://www.e18error.com/ to find out more about this problem, with instructions included on how to attempt to repair the problem.

A summary of the steps are as follows:

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

Hope this helps.

Posted on May 03, 2008

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