Question about HP Officejet Pro K5400dtn InkJet Label Printer

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Error message: When trying to check ink levels: "The computer is unable to establish two-way communication"

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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map9966
  • 2351 Answers

SOURCE: can't view ink levels

The computer or notebook that is connected to the printer needs the bidirectional settings turned on in the bios. To get to your bios you will need to press any one of the keyboard keys given here every two seconds while the Pc begins to start up. You can only try one key at a time. At boot up start pressing the Delete key as mentioned above. You will know when you are in the Bios because there is no mouse support there. Only keyboard. Instructions on how to move around in the bios is listed at the bottom of the window. Next try F12 , F1, F2 or F10.
Once in the bios you will need to find a setting that will allow you to set bidirectional on. You need your manual for this to help you find it. You did not list your Pc model.
You can fallow the instructions given by HP even though these instructions are meant for win2000 they will function in XP.
Click the link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd08742&cc=us&lc=en&dlc=en&product=71896&dlc=en&lang=en
Post back if this fails & provide me with your model number & name brand of your Pc so I can direct you while in your bios.
Take your time!

Posted on Feb 07, 2008

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khanmohammad
  • 188 Answers

SOURCE: Cannot See Estimated Ink Levels on Printer Toolbox

Hi Dganske,

If your printer is installed or connected in network then you cannot see the ink levels in printer toolbox.

I suggest you to contact HP chat support, this support is free of cost and online technician will help you with any All-in-one issue.

Please click on the web link given below and select your product and start chating online to get the issue fixed.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

Posted on Mar 25, 2008

  • 2 Answers

SOURCE: Communication between computer and device

See the following topic for solution:

http://www.fixya.com/support/t404303-cannot_see_estimated_ink_levels_printer

Posted on Jun 07, 2008

hemantraj
  • 638 Answers

SOURCE: Unable to establish two-way communication error

1)right click the my computer icon
2)click properties and then click hardware n go to device manager.
3)uninstall all usb ports and then scan for hardware changes
4)ur pc will detect your printer and ask for printer drivers
5)re load drivers and your pc will communicate with your printer
6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly.

Posted on Nov 14, 2008

vegakitten20
  • 685 Answers

SOURCE: My HP Deskjet F370 All-in-One do not shows ink level

try reinstalling the printer.

Posted on Nov 19, 2008

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It looks that you can receive data (eg.scanned) from your MFC but cannot send information to it {eg. reference to 2-ways communications not working):
I suspect that it is a 'Firewall' problem or 'Antivirus' issue: review possible logs and try turning both Firewall and Antivirus to check if they are the problems.

Good luck!

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What kind of cable is being used to communicate?

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Unable to establish two-way communication error


1)right click the my computer icon
2)click properties and then click hardware n go to device manager.
3)uninstall all usb ports and then scan for hardware changes
4)ur pc will detect your printer and ask for printer drivers
5)re load drivers and your pc will communicate with your printer
6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly.

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1 Answer

Cannot See Estimated Ink Levels on Printer Toolbox


Unplug the ethernet cable - wait a couple seconds - plug the ethernet cable back in - try again

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6 Answers

Cannot See Estimated Ink Levels on Printer Toolbox


I came across this similar problem and spent days trying to figure it out. I knew I was close when I tried to start the HPZ12 service and it kept failing with "unable to find the specified file". I traced it with a process monitor and found that it was looking for a registry key that was not present. Specifically:

HKLM\System\CurrentCosntrolSet\Services\Pml Driver HPZ12\Parameters

It was looking for the string:

ServiceDLL

which should be set to:

C:\WINDOWS\system32\HPZipm12.dll

(or something similar).

The unfortunate thing is that no matter how many times you install and uninstall the HP drivers, then don't reset the registry keys for the HPZ12 service. In the end, I ended up doing the following:

1. Uninstall software and reboot
2. Go through registry editor and delete the PML key (just did a search for all PML occurences)
3. Deleted the c:\program files\Hewlett-Packard directory
4. Deleted the c:\program files\HP directory
5. Deleted the c:\windows\system32\spool\drivers\w32x86\ contents (anything that referred to an HP printer or driver)
6. Deleted the HKLM\Software\Hewlett-Packard registry key
7. Rebooted
8. Reinstalled and everything worked.

I suggest you backup any registry keys prior to deleting them in case you make a mistake. You can use the Export feature on the right-click context menu to save each key you delete, or use some tool to make a backup of your registry prior to making these changes. Similarly, for the files, I renamed directories or created backups of their contents.

Once I reinstalled, I found that there were TONS of new registry keys added that weren't there before. So the real problem is with HPs install/uninstall. It doesn't clean up properly and any aborted or failed instalation will leave the drivers in a poor state.

Hope that helps.

Ryec.

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1 Answer

Print cartridge error .


check the contacts, make sure they are clean and compare to the old cartridge.
Put old one back in to see if message goes away, if it does then the problem is with the cartridge itself (defective chip or contact).

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2 Answers

Cannot See Estimated Ink Levels on Printer Toolbox


Hi Dganske,

If your printer is installed or connected in network then you cannot see the ink levels in printer toolbox.

I suggest you to contact HP chat support, this support is free of cost and online technician will help you with any All-in-one issue.

Please click on the web link given below and select your product and start chating online to get the issue fixed.

http://welcome.hp.com/country/us/en/contact/chat_1.html

Have a great day!

Oct 14, 2007 | HP Photosmart C3180 All-In-One InkJet...

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