Question about Brother HL 2700CN Laser Printer

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Illegal toner we refilled our black cartridge and after one page it alarms saying illegal toner use only brother genuine cartridges. so we purchased a new black cartridge but the printer still wont do anything it keeps saying illegal toner. We have unplugged it and turned on the power button and let it sit overnight then plugged it back in and it still won't work.

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The comments by Chrismcd did not apply in my case. The printer was happily producing copies, then stopped with the Illegal Toner message. There was some toner spillage inside the machine but after cleaning it and installing known-good cartridges it still shows the same message.

Posted on Feb 02, 2010

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The HL2700CN is a Tally machine rebadged by a number of manufacturers.  Each has it's own unique 'plug' on the back left side of the cartridge as you look at it in the machine.  Check that the plug is the right shape and if necessary fit the one from your empty 'brother' cartridge.
I have only ever had the 'illegal toner' message when I put in a Lexmark cartridge by mistake - swapping plugs solved it.

'Brother' machines seem to run at a different temperature than other Tally clones - so there may be a deeper problem with the toner that you used.  In my case it simply failed to fuse to the paper and I had to get another cartridge.  Check for deposits on the OPC belt and fuser rollers.

Posted on May 09, 2008

  • vrnorth Sep 01, 2010

    I fixed a machine with the same error message illegal toner use only brother genuine cartridges. The magenta was leaking powder. Changing Toners and normal cleaning of toner sensors did nothing. the powder had gotten down in the optics.
    1. Power Off and unplugged and toner door open
    2. Remove all toners cartridges
    3. Remove the 2 screws on black plastic plate. Remove plate by pulling up on the 3 tabs that over hang on the front of the cover. It's a tight fit but you can just lift it up to get a the lower cover. You don't have to take it all the way out.
    4. Remove the 3 screws covering the optic lenses cover. Be careful not to damage the lens that is on this cover plate. This cover is also is held down by 2 tabs on the back. Lift up on the front tilting it up. with the back side down push the plate down to pop the tabs. You should be able to remove this cover now.
    5. First try to remove the excess powder from the area. Then clean all the optic glasses on both sides. You will see many vertical and horizontal. We use static free monitor wipes long q-tips with 91% alcohol.
    6. Clean sliver sinner top, bottom and side with q-tip an 91% alcohol.
    7. To the right of the spinner clean the inside the small brass tube and inside each side of the plastic tube with a q-tip an 91% alcohol.
    8. put cleaned cover back on. press on the back down to make sure tabs get locked down then put the screws back on.
    9. put top cover on and lock down front tabs and that should fix this error illegal toner use only brother genuine cartridges

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Posted on Jan 02, 2017

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