I can't open my Ext.hd passport 500gb WX40A69V7960. I see the icon im "my computer" but i can't opened.

papsikle

Try Disk Warrior to test and repair your HD! It's an excellent sofware! If the problem persist you need to re-initialize your HD!

Open "My Computer".
Right-click on the icon for the drive.
Choose FORMAT.
Click OK to proceed.

i almost have the same problem, i bought the
Western Digital My Passport Essential 500GBfrom a week ago and i left the drve connected to the laptop and copying data from an old WD drive and after couple of hours i found an error appearing.......then i clecked okay and restarted the laptop and from then my
Western Digital My Passport Essential 500GBdoesn't appear in my computer drive list nor in the device manager.
i just cut my precious data from the other drive.

PLZ help

If the drive is new, you may need to format it. If you already have data on it, then DO NOT format it.

If it is new, you'll right click on the drive icon and click format. After the drive is formatted, you'll be able to open the folder for the drive.

Congratulation on your Passport.
Use the USB cable that came with it to connect it to the computer.
The computer should recognize it.
Open the file explorer to see the My computer. The drive should appear there, along with the C: drive.
Click on the Passport icon and look for an executable file WD-Synch or something similar. Click the executable and you will set it up.
If you do not want to use the synchronizing and other software that came with it, just use the drive as storage space.

If the drive seems not to be working, and if it came with a power adapter, then it should be plugged in. Usually the USB port of the computer supplies the necessary power, but sometimes that is not enough and certain drives have a power adapter.

Before removing the drive you should use the Safely Remove Hardware program.

i know this wont help you, but i am having the exact same problem, so at least you not alone. if you have found anything out i would appreciate the feed back and visa versa if i figure it out.

that is the problem due to the deleted file of autorun.inf, no problem right click the drive and then go to "tools" tab, In that "error checking " and click that and select the two options there and perform the checking. this will resolve your issue.

try and format using your vista or xp tools,right click on the hard drive go to format and format it as a ntfs drive.

I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now)
1. Connect your WD ext. drive.
2. Click open Computer.
3. Double click open the WD blue icon.
4. Double click open WD_Windows Tools.
5. Double click open WD drive manager.
6. Double click open the Setup icon for Vista 64 (the other icon
is for x86 windows)
run the setup and it will take care of your problem. enjoy!