Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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I can't open my Ext.hd passport 500gb WX40A69V7960. I see the icon im "my computer" but i can't opened.

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It sounds like the drive hasnt been partitioned or formated, you will have to use a partitioning software like FDISK to partition the drive, then format the drive in windows, you may not get the full 500 gb most you are likly to get is around 480gb

Posted on Aug 20, 2010

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Congratulation on your Passport.
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Open the file explorer to see the My computer. The drive should appear there, along with the C: drive.
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If the drive seems not to be working, and if it came with a power adapter, then it should be plugged in. Usually the USB port of the computer supplies the necessary power, but sometimes that is not enough and certain drives have a power adapter.

Before removing the drive you should use the Safely Remove Hardware program.

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i know this wont help you, but i am having the exact same problem, so at least you not alone. if you have found anything out i would appreciate the feed back and visa versa if i figure it out.

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I just spoke to WD support...here is how to solve your problem:( I had the same problem and it works great now)
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