a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There is almost certainly an optical sensor somewhere that either has a tiny bit of paper or dust in it. Try blowing dust out of the insides of the printer with a shop vac set to blow air out. Also try disconnecting/reconnecting the optical sensors throughout the paper path of the printer. Only do these things with the printer disconnected from everything.
remove all paper, open cover and see if you can see stuck paper.....never try to pull out backwards...try to pull out in direction of normal paper travel..if you absolutely have to pull out backwards unplug printer first and be gentle as to not break rollers or gear(s)
In an act of despair I started to poke
around the inside of the printer with a wooden match. Especially I
found a small black lever mentioned on a Dell web site (general paper
jam help page) that could be pressed a little. It is placed just a
little bit right of center behind the carriage and just above the roll
that feeds the paper beneath the printer heads. I'm not sure if this
was what finally did it, but now the paper jam problem has gone away.
thing I noticed is that my carriage is now moving to center when I open
the top. When the paper jam error was present it always moved to the
far left (so I could remove any jammed paper, I suspect).
If not load a letter sized 8.5 x 11" inch sheet of paper or carstock in printer print somthing let paper get about halfway down in printer then uplug printer and plug it back up as it comes back on it will usally rotate rollers forcing the paper out if you used card stock this should be stiff enough to force the smaller paper out