Question about Tomtom GPS

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My tomtom won't turn on. It has a black screen with writing on it that says power down and has all this other info. Occasionally it goes to the home page that says tomtom and makes the noise like it is starting up but then it goes back to this black screen every time

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  • louiseking_1 Aug 20, 2010

    It is charging correctly so it is not a power issue. I don't know how to reset it as I can't see a reset button? I cant play with any settings as I can't get it off the black screen so I can't play with any buttons on the screen at all

  • louiseking_1 Aug 21, 2010

    I can't see a reset button and it is charging correctly. I can't play with settings because it won't move from the black screen even when i TRY TO TURN IT ON AND OFF OR TOUCH THE CREEN

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Hi,

There could be few causes for the same :-

1. It could have been gone into power saving mode. Have you played with the settings. You could refer your user manual for the same.

2. If there is nothing wrong with settings, perhaps the charging cable isn't providing power to the unit and it is running on battery power ( and trying to conserve energy by diminishing the screen )

3. Be sure the cable is plugged in securely, the fuse (located in the very tip of the plug) is good, and that the charging indicator is illuminated.

4. Try a master reset.

If all of the above wouldn't solve the problem, it is more often a hardware failure .Firmware issue could be there. But, you need to get the unit repaired in both the situations.

Good Luck!!

Thanks!!

Posted on Aug 20, 2010

  • taran_2005
    taran_2005 Aug 21, 2010

    Thanks for your response!!

    Follow the below link for Reset procedure :-

    http://www.ehow.com/how_5024523_reset-to...

    Good Luck!!

    Thanks!!

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