Question about Canon PowerShot A95 Digital Camera

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Wont power on. Lens was part way out, but wouldn't extend or retract or power up. Gently pushed lens back in. Still nothing.

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Aug 20, 2010

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Related Questions:

1 Answer

Lens error restart camera


  • 1. Begin by turning the power on and off 4 times. If this does not work, remove the battery with the power still on, wait about 15 seconds and replace the battery. Once you have installed the battery, turn the power on. You can plug the audio/visual cable into the camera preventing the LCD screen from powering up. This will allow for more power to be directed to extending or retracting the lens.
  • 2. Try using compressed air to clean around the lens barrel area, this may dislodge the debris that is preventing the lens from extending or retracting.
  • 3. Gently tap on the bottom of the camera while holding the camera with the lens facing the ground. Try using the palm of your hand or the rubber pad on the USB compartment. You want to dislodge any dirt or debris that is lodged within the camera.
  • 4. With the power OFF, place the camera flat on the table with the lens facing the ceiling. While holding the shutter button down turn on the power, this will cause the lens to auto focus hopefully seating the lens barrel guide pins.
NOTE: The next step is the most forceful procedure, therefore use extreme caution when performing. Remember, if a click is heard during this step then stop and check to see if the lens error has been resolved. Clicking sounds may indicate that the lens barrel guide pins have reset.
  • 5. While turning the power on GENTLY twist, pull or push the barrel while the lens is extending or retracting. You want the barrel to move in or out evenly. The idea behind this step is to overcome the friction that is caused by misalignments or dirt within the barrel.

Jun 20, 2012 | Canon PowerShot SD850 IS Digital Camera

1 Answer

LENS ERROR RESTART CAMERA


The lens error is usually caused by mechanical faults concerning lens assembly. This happens because there is dirt inside the lens (sand dust), or one part in the lens assembly is bad or went out of place.
Because of this he lens cannot extend or retract fully, the error is detected and lens error is returned.

Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
If if does not extend tapping gently the back of the camera, and if it does not retract helping lens back in while turning camera respectively on and off.

More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Feb 25, 2011 | Canon IXUS80ISS Digital Camera

1 Answer

E18 error message


I found this on cnet.com Hope it helps.

E18 quick fix

I'm sure that every1 looking at this right now would love to be able to do a quick fix for the dreaded E18 error. Well, I have fixed mine several time in less time that it takes to take a picture. So here it is: This error occurs when the lens is "stuck" or not extending "straight". The error can happen in 3 ways: either when the lens wont "come out", or "comes out" and then retracts, or does not retract at all. Mine did all of these at one stage or another.
1) If the lens doesn't extend at all or it extends, but then retracts again, do as follow:
Turn the camera off. Place the camera on it's back with the lens facing up and have a look at the "spacing" between the lens and the lens housing. You'll probably notice that the gap is NOT EVEN all the way around. To fix this, simply -VERY GENTLY- press down on the side where the gap is the biggest. You will hear a "click" as it pops back in place. Try powering it back on.
2) If the lens is extended all the time and won't retract at all, do as follow:
Turn the camera off. Take the camera in one hand and with the other gently, in turn, take the two part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will once again hear a little "click" as it pops back in place. Power the camera on.
This has worked for me many times and it seems to happen when the camera has been carried around and possible had a little knock. I hope this is of help to someone else.

Jan 05, 2011 | Canon PowerShot A95 Digital Camera

1 Answer

Camera wont turn on and lens wont go in and i just put new batteries in


Lens of the Camera doesn't retract:
---------------------------------------
Before trying any of the suggestions, make sure that the Battery is
fully charged and in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes,
then put them back in and turn the camera on.
2) Try compressed air. With a fine tip blow off gun and dry compressed
air (20 lbs) set the tip between the lens turret and the camera body
and turn on the air while moving the tip around the lens. It should
remove all dust and sand. Turn the camera on and it should function
fine.s

3) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and
take a look at the spacing between the lens and the lens housing. If
you notice that the gap is not even all the way around the lens, the
problem should be easy to fix. This type of a problem usually occurs if
the camera was dropped while the lens was extended.
Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try
powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts
again, do the following.
(a) Turn the camera off.
(b) Take the camera in one hand and with the other gently take one part
of the lens and gently move it round in a circular movement. Do so with
both sections of the lens. You will hear a "click" as it pops back in
place.
(c) Power the camera on.

Another version of this fix would be to pull and twist on the largest
ring of the lens while turning the camera on. Listen for a "click". If
at first the focus seems to be off, turn the camera on and off and take
lots of pictures, close ups and distance. Focus should slowly start
improving.

Dec 02, 2009 | Kodak EasyShare C913 Digital Camera

1 Answer

Lens error,,restart camera.,,the lens wont go back in ,,and the camera will not work,,,its like the lens is stuck,,,can any one help please!!!


Did you try replacing the batteries? If that's not the problem, then it might just be stuck. Look to see if the lens is a little crooked. If it is, try to gently straighten it. If it still won't retract, try to gently push it in as you turn the power on.

Aug 01, 2009 | Canon PowerShot SD750 / IXUS 75 Digital...

1 Answer

Camera has jammed with the lens extended


If the lens on the camera is stuck out, look to see if it's a little crooked. If it is, try to gently straighten it. If it still won't retract, try to gently push it in as you turn the power on.

Jul 16, 2009 | Samsung Digimax L830 Digital Camera

1 Answer

What does E18 mean?


Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off. This is caused by dirt in between the telescoping portions of the lens. You can clean this with compressed air, generally. Blow air all around the turret sections of the lens. you can also GENTLY push the lens inward ( have the lens extended and take the battery out... then push inward...)

Jul 10, 2009 | Canon PowerShot S50 Digital Camera

1 Answer

Lens error of casio EX Z300


The lens error is usually caused by mechanical faults concerning lens assembly. This happens because there is dirt inside the lens (sand dust), or one part in the lens assembly is bad or went out of place.
Because of this he lens cannot extend or retract fully, the error is detected and lens error is returned.

Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
If if does not extend tapping gently the back of the camera, and if it does not retract helping lens back in while turning camera respectively on and off.

More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Apr 18, 2009 | Casio EXILIM EX-Z300 Digital Camera

11 Answers

Camera dropped, lens won't retract or expand


You sound as if you don't want to waste money on this camera. You could try to gently pull the lens straight. If it's leaning to the right then pull the lens to the left. Don't use brute force but it's possible to realign the lens this way. If it works you'll hear a click and the lens will look straight. Switch on and see if it retracts. I'd only use this as a last resort because you can cause additional damage if it's overdone. But believe me I've seen it done and I've done it myself with about a 40% win rate. bmw

May 24, 2006 | Sony Cyber-Shot DSC-P32 Digital Camera

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