Question about Whirlpool RBS275PD Electric Single Oven

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Good evening. Have a repair tech that cannot figure out problem and is trying to upsell to a new oven. We have a whirlpool rbs275pdb11 whirlpool oven that we replaced both the control board and the thermal base (?) and are still receiving the error message E1-F2. We cleaned all the connections, the ribbon, etc. Husband is an electrician and he checked all voltage. The tech that came out did not know how to fix and said we now need to replace the keypad (front portion of oven) but still no guarantee it would work. That is when he tried to sell us a new oven. Any help would be greatly appreciated. Thank you.

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F2-E1 - Touch Pad (Keypad) Cable Unplugged -
Check the connection between the touch pad (keypad) and control board (clock) to make sure it is secure.
Select the 'cancel' function and wait 60 seconds.
If error code reappears then replace the touch pad, or touch pad and control board (clock) if all one assembly.

It appears your timer/clock has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.%%^*(

Posted on Oct 01, 2010

  • evansx Oct 27, 2010

    you don't need a "professional" to solve this problem or even to order any parts. E1 -F2- = the keytail (connector ribbon) that plugs into the control board is not making good contact. first unplug your range and then remove the two screws on the underside of the back-splash controls panel to access the back of the control board. now simply cut a slip of heavy paper such as a business card to the width of the ribbon and slide it into the slot along with the ribbon connector. that will help press the contacts on the other side together snuggly. screw the back-splash back in place, plug in your range, and the problem will vanish. if the error ever returns, try pulling out the connector, cleaning the contacts with a pencil eraser, reinserting it into the slot and repeat above with the paper. good luck.

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