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I have a HP Touchsmart IQ500 that is a little over a year old. It was working fine and I went out one day to come back and start it up to find it was only a blue screen with a few options.I found someone with a similar problem and they explain it better so here is the problem: The system booted up to the blue screen with the HP and Intel logos and four options listed which were: , , , and . Pressing either F10 or Esc resulted in the messages "Entering Setup..." or "Loading Boot Menu..." respectively but the system immediately freezes. Pressing either F9 or F11 has no discernable effect at all. Pressing Ctrl Alt Delete, pressing the power button, or hard-cycling the power all have the same effect of bringing me right back to the blue screen. There seems to be no computer response to anything I do, besides the blue screen being there. I also cannot get the computer to start in safe mode, since I also tried that.

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Hi,
This might be an issue with the Hard drive or the operating system installed on the hard drive.
Try to access BIOS screen tapping on F10 on restart.
If you are able to access Bios try to run the Short smart self test on the Hard drive.
To run the test follow the steps as follows:
on the main window you will see 1 st drive 2nd drive 3rd drive 4th drive.
besides these drive letters you will find your Hard drive listed.
Highlight that and press enter.
on the next screen highlight Smart support and press enter.
on the next screen select Short smart self test and run the test.
If it gives an error code that means the hard drive has gone bad.
2)If not then come back on the main page by clicking on ESC button till you come back to the main page.then Press F5 select yes to load set up defaults and press enter.Press F10 once to save configuration changes and press enter.
It will boot to windows.
3)Still if you face the same issue then you need to perform the recovery using the recovery cds.
4)If you don't have the recovery cds then you can contact HP support and order the cds and perform the recovery.
This should resolve your issue.
Thanks.

Posted on Aug 21, 2010

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