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Casio ce-3700 how do I clear error code E04 please?

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E-04 Key in mode switch was turned before completing last opereration. Turning key to X then pressing subtotal usually fixes problem.
For more innformation use link below
http://www.olskey.com/support.html
http://www.olskey.com/casioshooting.html

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Dilip Bagdi
Technical Associate

Posted on May 03, 2008

  • Deeps . May 03, 2008

    E04 is "Mode switch position changed before finalization", the manual suggests "return mode switch to original position and finalize operation"
    But - if you don't know what was being done at the time that the error was caused I don't know how to fix it??
    I've spent ages going through the various key positions pressing combinations of button #37 & sub-total but none of them have made any difference...

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    Dilip Bagdi
    Technical Associate

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Hi,

These are the two methods you can try to fix your problem:

Error E04: means that a clerk switch was done
if you try the second solution this should reset the erc to a default programm...11501 depending on the ECR's IPL installed.

First method:

Make sure that you keep the journal key down when switching your key from off to pgm and wait couple of seconds before releasing it.
A display with all zero confirms the operation, then enter
11501(I am not sure,will check),depress Sub-total wait for
a tone or a receipt.
if tone : looking for ecr network designation depress Sub-total and should see that It has become an independent ECR.
IF Receipt: everything is fine.
If you have clerk push button depress #1 (default Clerk key)
Go to REG position and try a default Dept and Tender should have been loaded.

Second method:

put the key in off position
press the journal feed
while pressing the journal feed, turns the key in to the program position
releas the journal feed key (the display shows a lot of zero's)
press 11501 and press subtotal.
when there's a receipt print turns the key back into the reg position.
the ecr should now work, with a default program.

Goodluck,
Please don' forget to rate the solution

Posted on May 03, 2008

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Hello magrat,

error E004 means : Initialization or unit lock clear operation in progress
Well, the solution according to Casio, is to let the operation complete. So just wait a while and hopefully all should be OK.

Should that not work, you can contact Casio Live Support at +1 800-638-9228 at the following times:

9:00am to 8:00pm
Monday - Friday


9:00am to 5:00pm
Saturday/Sunday


Hope that helps! Should you have any further questions, please feel free to post them here.

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Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on May 03, 2008

  • Swilin Sampson
    Swilin Sampson May 07, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    If your issue is not resolved, please do not assign
    a rating just yet. Please post back as to what steps you took, results, etc,
    and I will try to assist you further as best I can. I am here at your service.






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Try first disconnecting from power for ten minutes, if it does not work you need a fabric reset

Posted on May 03, 2008

  • Ginko
    Ginko May 03, 2008

    check also whether there is any paper jam with the printer.

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Hi. I would advise both of you to try a flag clear first to see if you have any program left.

Turn key to program. Power off at wall.
Hold RECEIPT FEED, and turn power on at wall.
Wait 10 seconds, then let go of RECEIPT FEED.
When you see 'FFFFFFFFF' press SUBTOTAL.
Turn key back to REG and try it.

If you still need help, let me know.

Mark

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