Question about Xerox Phaser 6115MFP/N Laser Printer

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Error code 17h - Xerox Phaser 6115MFP/N Laser Printer

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Rack rotation failure. First, turn off the unit. See if the toner carousel can move.

It may be binding mechanically, or have a bad position sensor 130E11800 , or a bad motor 127E15270.

The mechanical problem will be the hardest to solve, because there isn't 1 easy answer.

Whit
Item, Inc.

Posted on Aug 20, 2010

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1 Answer

17h error, paper comes up the back and stops gives this error


Error 17H is a rack rotation failure:
The toner cartridge(s) may not be sitting correctly, which would be the easiest fix - otherwise you have to carefully examine the inner workings of the printer itself, to see what is causing the rack to get jammed or slowed down at some point along the way.

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Fatal error 17h


17H is the Rack Rotation error. If your toners are not rotating correctly, or if you have the wrong type (IE 2400 series toners in a 2500 series printer) you will get this error.

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Just sent you the manual.

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FATAL ERROR CODE 17H / SERVICE CALL 17 TONER RACK: Incorrect developing
rack rotation

open door, remove waste toner box then you have to find a small switch in left side and push it wit screwdriver or something, then you can rotate the toner rack manually. then install the waste toner box again and power up printer.

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Fatal error 17H


FATAL ERROR CODE 17H / SERVICE CALL 17 TONER RACK: Incorrect developing rack rotation

<Remedy>

Electrical components for detection of the malfunction
Rack motor (M2)
Rack clutch (CL1)
Rack home position sensor (PC4)
Master board (PWB-A)
Controller control board (PWB-P)

Rather than try to explain in more detail i can forward you the service manual (4.17mb) if you update with an e mail address

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Remove each of your cartridges one at a time and see if you can spin the toner rollers by pushing on the little white plastic gears with your finger. They will be tight but you should be able to spin the roller by moving the little gears around.

My printer started giving the Fatal Error Code 17H and I did all the removal of the four color cartridges and re-seating each of them to no avail. After removing each cartridge and checking to see if I could rotate the toner roller I found that the yellow cartridge was extremely tight. I took the cartridge outside and used a can of compressed air to blow all the toner off the roller and tapped the cartridge on all corners and shook it back and forth several time. Finally I was able to get the toner roller so that it would rotate when pushing the little white gears like the other three cartridges.

After replacing the cartridge in the printer it worked with no more error codes. Hopefully this will fix the problem until I can order a new yellow cartridge.

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1 Answer

Errors


Rack rotation failure, I'm not 100% that this is that error, but does the rack, where the toner are move ? if not, move it with manually a little bit then restart printer.

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