Question about White Rodgers White-Rodgers 1F85RF-275 Thermostat and Wireless Remote Sensor Kit

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Two zone heat /ac upstairs thermostat appears to be on but no air is being forced through vents. downstairs zone works fine.

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Sounds like a problem with your furnace or blockage in your duct work, not a problem with the thermostat. You are not missing a cat are you? The Operating Manuals for many White-Rodgers thermostats can be found in PDF form HERE, however they are not indexed by model number so you will have to download each file in turn until you find the one you want. All of the file names beginning with "0037-" seem to be W-R products.*Disclaimer: I am not a lawyer, despite the handle. Words to live by: "Every creative act results from a sudden cessation of stupidity." -Edwin H. Land, inventor of the Polaroid Land Camera "The problem can always be solved with the materials in the room." -My college Physics Lab Professor

Posted on Feb 03, 2011

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Your fan blower could have burned out, or check your capacitor.

Posted on Feb 18, 2013

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1 Answer

My comfort zone 2 thermostat and unit is brand new. I have 2 zones. AC works fine in both zones but when I needed heat only zone 1 heats which is downstairs. Zone 2 which is upstairs, does not heat.


I would call out the installer, you said it was new, so it should be under warranty.
The "W" wire is traditionally the call for heat which may not be getting to the upstairs unit, and if it is, then the unit needs to be diagnosed.

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Take an Amp draw on all heaters and compare. If within 5%, they are working fine but you may have more open area downstairs than up.

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Hi, sounds like you determined the problem is not with the thermostat. That leaves the furnace that serves downstairs. What type heating system do you have?

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Sounds like you have a zone system? Is it a bypass type? If it is the fan speed of the heater must be to slow to override the bypass damper. Wire the fan to operate at a single speed same speed as on the A/C.

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This is a flow problem within the system and you have ruled out the two major problems already.
asuming the pump has been fitted in the correct way round and the pump isolation valves are open fully. have you tried closing down the radiator valves upstairs and forcing the flow around the downstairs circuit? also is there any zone valves on the circuit not opening.
Is it a conventional type system with a header tank ?

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Some of this depends on where the air handler/furnace is located. Most often in two story houses, it's in the attic upstairs, or in a closet upstairs. A duct routes air from the furnace to the downstairs supply duct, so it is a distance from the air handler.
When the unit first initiates a heating cycle, that duct is going to be full of cool air, and the duct itself will be cool. So the furnace has to run long enough to push the cool air out, as well as warm the duct up, before your going to feel warm air at the registers downstairs.

Keep in mind, heat rises. And, your thermostat only monitors the immediate area where it's located. In your case, upstairs.
Two story houses are problematic because of this. And one way around it is to have a damper system installed that distributes the air upstairs or downstairs based on a thermostat located in those spaces. There would be 2 dampers, and 2 thermostats (one upstairs, one downstairs). Each stat would control a damper, and the call for heat or cooling.

Let me know if you would like to consider a system like this, and I can point you to components to use. I've put several system like this in.

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Sound like there are running on emergency heat which is elrctric.Have the system checked out buy a local heating and cooling company. Have they checked the filter and changed them.

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Heat on bottom floor no heat on top floor


pretty vague, but i'll give it a shot. i assume that your upper and lower floors are heated by the same unit. of course if your not sure you better check to see if there is a second t stat for up stairs in case there is a second unit that heats it. there may also be a zoning system that seals off upstairs ducts unless the zone stat for that area is calling for heat. so look for a second stat upstairs if you think it may be zoned. now to you original question. lets assume the unit is not zoned and only one unit heats both. then you may have a mechanical damper in the ductwork ,usually located close to the indoor blower that shifts to force more air upstairs in summer and more air downstairs in winter, these can usually be shifted as needed to control air to upper lower and are usually marked upstairs dornstairs etc. if you have no dampers etc, then you have reason to suspect the ductwork has come apart or been crushed before it gets upstairs. you'll have to go up or under the house etc and try to find duct problems.good luck

Oct 28, 2008 | Honeywell Heating & Cooling

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