Question about Verbatim External, USB 2.0, 750GB Capacity, Silver . 750 GB Hard Drive

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My pc doesnt recognitze my portable verbatim hard drive anymore, model 47512, and their support page sucks. what can i do?

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First, try to connect it to a different computer, to see if it can be read on _any_ computer at all.

Second, check the warranty-status of the unit; if the warranty still is valid, Verbatim will replace the hardware (but will NOT make any attempts to 'recover' your files).

Third, an external drive has two major components -- the disk-drive and the USB-to-disk-drive adapter. Open the enclosure, and remove the disk-drive, and connect it as a 'slave' disk-drive in a desktop computer, to see if that interface hardware is the problem.

Posted on Oct 07, 2010

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