Question about Brother MFC 6490CW InkJet Printer

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My brother mfc-6490cw printer keeps giving me a paper jam error when printing legal in the 2nd tray. there is no paper jam. i do keep hearing a grinding noise before the error message. HELP CAN't PRINT

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My brother MFC-6490CW keeps coming up with an error message 'cannot print 70' how do i solve this?

Posted on Jan 09, 2011

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Have Problem with my print it is tell me that it is unable to print 70

Posted on Jun 06, 2011

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If your printer is showing a paper jam message even when there is no paper jammed, you can try cleaning what we call the Encoder Strip of the machine. Here is a link to an FAQ at brother which explains how that is done: http://support.brother.com/g/b/faqend.aspx?c=ca&lang=en&prod=mfc6490cw_all&faqid=faq00002918_004
You can also try removing the paper tray and cleaning the paper rollers in the tray, and in the machine where the tray is inserted.

Posted on Aug 19, 2017

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Posted on Jan 02, 2017

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->Clear any loose paper from the paper tray. This will help you locate the jam. You will find it either in front, near the paper tray, or in the rear.

->To clear a paper jam near the paper tray, grip the paper and pull it firmly but gently from the printer. If you find a stack of papers jammed, grab from the middle of the stack and pull.

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I have recently installed a Brother MFC-6490CW printer on an iMac with OS X 10.6.6. When attempting to print, I have a choice of two printers: 1) Brother MFC-6490CW (default) or 2) just MFC-6490CW. When...


You have 2 printers because it was inadvertently installed twice. You need to un-install both of them and reinstall the printer again.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

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Mfc 6490cw everyone paper jam errror ! please help me.. Thanks.


Hi enesuysal

I have done some research into your problem firstly you can obtain a copy of the manual for your model printer here from this link i have provided...
http://www.retrevo.com/support/Brother-MFC-6490CW-Multifunction-Printers-manual/id/20693ag613/t/2/

You will find the information you need on page 160 Pull the paper trays out of the machine.nikkiallisto.jpg

Cheers nikki

Please rate my answer.Thanks for using FixYa.

Jan 16, 2011 | Brother MFC 6490CW InkJet Printer

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May 12, 2010 | Brother MFC 6490CW InkJet Printer

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Could be paper feed rollers.

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if problem persists you may have a broken sensor

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