Question about Logitech Cordless Desktop MX3200 Laser Keyboard Mouse

6 Answers

Logitech cordless desk top MX3000

I have been given this keyboard and mouse and the keyboard is locked, how do i unlock it?

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  • 8 more comments 
  • debs22844 May 04, 2008

    I have connected it as scroll and other functions working but it still wont type.

  • trace1969 May 04, 2008

    I have a very similar problem....they mouse works fine and the keyboard functions to set date ect....but won't type!

  • Jimbone May 07, 2008

    Batteries went dead so exchanged for new in both mouse and keyboard. Mouse works fine but keyboard won't work even after connecting. Only button that responds is sleep button. Help me?

  • debs22844 May 09, 2008

    batteries are new in both keyboard and mouse mouse working fine need to know how to unlock the keys was fine for previous owner but they locked it and cant remember how to unlock it.

  • scouser12324 May 12, 2008

    the keyboard IS CONNECTED as internet shortcut and media keys work fine - as does the hibernate key....BUT all other keys have no response

  • hestia May 13, 2008

    i have the same problem...
    Changed the batteries but didn't work...

  • cheyenne08 Jun 03, 2008

    changed all batteries - keyboard and mouse - neither work - have rebooted several times - no manual (do they do this to us on purpose?!?)

  • hellyvalley Jun 13, 2008

    have same issue mouse works fine keyboard not responding i have connected as advised but still have the same issue

  • logiman Jun 17, 2008

    The batteries on the MX3200 Keyboard and Mouse were all changed.

    The mouse will connect and is operational.

    The keyboard will not connect, is locked and will not respond to any key strokes other then the sleep key.

    Help !

  • michele125 Aug 27, 2008

    I was typing and all of a sudden it wont type anymore keyboard wont respond. May have locked the keyboard but have no instructions on how to unlock.



6 Answers

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Hi: Just got off the phone with a Jason at Logitech Customer Service. The "locked" keyboard after battery replacement is a known error/bug with the MX 3200 and 1 other keyboard they make. The solution is very easy (amazing). If you have NOT installed the Logitech Setpoint software that manages all the extra buttons on the keyboard,
Do This:
Press "Ctrl" + "Alt" + "F12",
Then the "Connect" button on the USB RECEIVER,
Then press the red "Connect" button on the back of the keyboard,
Then Press "esc"
That will do it.
The keyboard goes into the encrypted mode with battery change. Perhaps changing batteries one at a time, like they suggest to keep the LCD settings will avoid this?

If you have already installed the Setpoint Software, then pressing Ctrl, Alt, F12 will pop-up a box asking if you want to come out of encryption mode, I'm told.

Good luck,


Posted on Jun 18, 2008


Worked first time

Posted on Nov 04, 2008


Bcskier solution was right on, except I had to hit "CTRL" "ALT" "F12" combo three or four times. Once was not enough.

Thanks for solution!

Posted on Sep 03, 2008

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If you do the vest solution, and you've got to replace the batteries again, then replace them one by one in this order

1 2
-|=====| -|=====|
3 3
-|=====| -|=====|

You will keep your time and date settings too andit stays connected while you are changin the bateries

Posted on Aug 26, 2008

Rob's solution did the trick for me. nice one!;-)

Posted on Jul 29, 2008

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you probably havent connected them yet

press the connect button on the receaver and then on the keyboard.

Posted on May 03, 2008

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Posted on Jan 02, 2017

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