Question about Avaya Corded Phone avaparp18d

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We had a power outage, and when power was restored, the phones(Avaya Partner 18D) are on automatic answer. How do I restore it for a manual answer for the first several rings then if no one picks up it goes to auto answer?

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IS the system time/date correct?
Chances are that the voicemail is picing up and "Transferring call" to the operator (Ext 10)
The system will need to be re-programmed from scratch.

Posted on Aug 20, 2010

  • 2 more comments 
  • etimko Aug 20, 2010

    I was able to reset the date and time (no, they were not correct when the power was restored... it reset to 01/10 at 12:00am.).

  • Anonymous Aug 20, 2010

    Right, so now the phone system does not know where the voicemail is and your buttons will not work.

  • etimko Aug 20, 2010

    correct.... but it was doing the same thing before I set the time as well. Is there a way that I can figure out how to re-program the system?

  • Anonymous Aug 20, 2010

    find a manual online and read.
    www.telemanuals.com can help.

    Or call in a tech, this is about an hours worth of programming for a good tech.

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Manual


A simple Google search found a manual covering the Avaya (Partner) 18d phone.

It can be found here:

http://www.getempire.com/media/guides/manuals/partner/456804_6.pdf

Good luck.

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