Our Platinum Keurig will not pump water. The motor makes 3 kind of grinding noises and then silence. I have cleaned out the jet with a pin, so it is not that

There are two needels. one enter the top of the KCup and the other the bottom.

1. Power off machine.

2. Using a metal paperclip, insert it into left side of top needle. It must insert at least 1" deep. Insert it into slot on right side and again from back of needle.

3. Remove KCup cradle. Separate bottom from top. In the top section, insert the paperclip up into bottom needle from the bottom upwards. It will not go all the way thru and this is normal.

4. Reassemble KCup cradle and reinsert it back into coffee maker.

5. Power on machine.

6. Brew a cup of water only. There may be coffee grounds in the water and these should eventually clear during the remaining steps. NOTE: A large cup brew cycle should output a full 8 ounces (235cc). Less means there is still a blockage