Question about GE Profile Spacemaker Over-the-Range Microwave

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The touch pad on the microwave lights up, but will not respond when any of the keys are touched.

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The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for about 5 minutes.

If it still will not accept key input, your membrane keypad has failed.

Depending on your specific model number, the membrane keypad may be available separately, or you may have to order the control panel frame, which comes with a new keypad.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Let me know if I can help further.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 21, 2010

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Sounds like the pads that you push on the touch panel are stuck, will probably have to replace the whole touch panel. On units installed over the oven, they typically plug into an outlet in the cabinet above the microwave. if not, try flipping your circuit breakers until you find the one that shuts off the Microwave.

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Hi!!
Try unplugging unit from the wall outlet for 5 min. If the key pad still do not respond, it may have become defective they are not fixable. Replacing the key pad it is often more expensive then buying a new unit.
Spills and directly spraying cleaner solutions into keypad will eventually cause it to fail.
The correct way to clean the front of your microwave is to apply a small amount of the cleaner solution to a cleaning cloth and then wipe the keypad clean
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We regularly repair such control units for customers nationwide by mail for $39.95 postpaid in about a week or so with a one-year guarantee.

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Feel free to contact me directly (and please remind me of your full model number from the tag on the unit) for more information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com
Microwave Oven Control Panel Repair Nationwide

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