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Since connecting my TomTom One to the computer, I have been unable to get back to the main screen in order to plan a route - or do anything else! All I get is a picture of a computer with a white cross on a red circle. Please help!

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I reformated my canada xl 310.i lost all my files.just a screen with a red x.

You've probably backed up the contents of your TomTom disk (when it was connected to your computer) to your computer before you reformatted the TomTom Disk. Or you used the TomTom Home to back up the contents of your TomTom.
Try to copy the back-up files back on to your TomTom device disk and see if it works.

Just curious ... why did you reformat your TomTom disk ? which will erase all the files on the TomTom disk.

Jan 25, 2014 | Tomtom XL GPS

1 Answer

Im 81 years old,having trouble setting up my Tomtom xl unit. The book barely tells you anything. That sucks.

The manual is pretty spartan. What do you need to set up? I just bought the XL 330S as my first GPS.

To get the suction cup to stick to the windshield pull back on the "ears" while you twist the dial thing counter clockwise. There is a very small icon of a locked padlock and unlocked padlock on the mount to help remind you which way to turn. Make sure you pull the little suction cup ears toward you a little or it will never stick.

When you first get the unit you may want to attach it to your computer and have it update itself before you start using it. It should install its PC based software called TomTom Home automatically when you hook it up for the first time. That software will do the update of the unit - your PC must have an internet connection to do it and it will take probably about 1 hr to complete.

You can charge the unit by hooking it up to your PC with the USB cable they supply or you can charge it in the car with the 12V to USB cable they supply as well.

The first time you start the unit it should ask some basic questions about its setup and where your "home" is. You can go into the "Settings" later to modify them if you need to.

To create a route just tap on the screen when you first start it and you should see some icons. Tap on the "Navigate to" icon and it will bring up a screen to enter a destination in various ways - most likely choose "Address".

You must be comfortable navigating through on-screen menus to effectively use the unit's other features. Expect to spend a few hours playing with it before you get comfortable with how to do everything such as make a route with waypoints (itinerary). That is how you force the unit to take a route of your choosing rather than its own automatic route it comes up with.

I would suggest you visit to see how to plan your own route.

If you are computer savy you can make up routes with Google maps and convert them for use on the TomTom. To do that first go to: they have the converter to use online. You just paste the URL that google gives you into the webpage and save it to your PC, then copy the .itn file to the itn folder on your TomTom.

Finally, I suggest you visit the TomTom website and browse the forum and do a search on your model TomTom and check out some of the sites for tips and info as well. Do not be discouraged by negative info you may see - all GPS units have a fairly high failure rate and cause problems if you do not read up on their "best practices" first. Good Luck

Feb 21, 2011 | Tomtom ONE GPS Receiver

1 Answer

When planning a rout I get the following message

Hello mate i have the same sat-nav, but not your problems, turn of the unit remove the sd card, reset the unit and turn it back on and then insert the sd card and see what happens, Do you have computer software for it so you can connect to the internet to download updates?

Jan 01, 2010 | Tomtom ONE GPS Receiver

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Tomtom 910 restarts itself

you might of got water in it

Feb 19, 2009 | Tomtom GO 910 GPS Receiver

1 Answer

Error planning rout

I had this problem. There was a problem with the direction of a one-way street leading to my destination. I corrected it and then I could plan the route. Check the streets leading to your destination against a real map and correct ht e directoin where necessary.

Aug 10, 2008 | Tomtom GO 720 GPS Receiver

1 Answer

Tomtom - time of arrival

It is possible that you have the TomTom set for "walking routes" or "bicycle routes" or "limited speed." (I have a TomTom One 3rd edition, so if you have a different model the menus/icons may be different, but it's worth a shot.)

Click on the main part of the screen, while on the main navigation screen. Then click on "Change preferences." Then click the blue arrow to scroll to the Preferences 3 of 5 page. Click on "Planning preferences." Choose the planning preferences that you want. Hope this helps...

Nov 11, 2007 | Tomtom ONE GPS Receiver

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