Question about Creative Labs Zen Touch MP3 Player

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Zen touch new laptop when plug in zen touch will not connect, its says install drivers.problem i have no disc.pc could not find drivers

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  • Anonymous Oct 08, 2008

    zen touch driver

  • swiney_steph Oct 14, 2008

    I bought a new pc. I dont have the software for my creative zen touch mp3 player what do i dom

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Posted on May 28, 2008

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My laptop is not recognising my Creative Zen touch MP3


Try this, i used this for my sansa, but the problem you are having is very similar.

Start - (right click)my computer - manage - device manager

It should be under "Other Devices" Right click - Update driver - Yes this time only - Install software automatically

Away you go, should recognize it as a portable device and install the drivers for it correctly.

May 31, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

How can i connect my creative zen with my pc if i connect creative zen vith computer i cant find it in My Computer


I had a similar problem after I had used my Zen a few times. I plugged the device into my PC and it sounded like windows was trying to connect to to the Zen but didn't make the normal two tone USB device connection sound. It was more mono-tone. I tried reinstalling the Zen Media Explorer and that didn't do anything. I later looked at the Zen under windows device manager and noticed windows marked the Zen as having issues. I right clicked on the device and picked un-install driver. I then unplugged the Zen and plugged it back into my PC to allow driver re-install. I was able to connect to the zen after that.

May 27, 2009 | Creative Labs Zen Digital Media Player

4 Answers

Creative zen touch and Apple Mac computer


Your was Creative brought with its own software, wasn't it? Well, this software isn't compatible with Mac. However, you can use a free app so you can still use your creative. http://www.wentnet.com/projects/xnjb/

Jan 24, 2009 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen Touch firmware problem


Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Mar 15, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Vision M not recognized


I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x

Feb 29, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Zen mp3 touch


A. You'll have to contact Creative Customer Support for a new CD.

http://us.creative.com/support/downloads/


Jan 21, 2008 | Creative Labs Zen Touch MP3 Player

13 Answers

Creative Zen Touch firmware problem


I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;

1. Please uninstall all Creative software & Drivers.
2. If WMP 11 is installed, remove it including Media Player 11 runtime
(may require a reboot for each thing).
Go to add/remove programs and uninstall these two files (this will put
your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737

Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay
3. Download the following files from the website and save them to a
unique folder.
http://support.creative.com/welcome.aspx
You may have to select your own Product > Choose your Specific Model>
then Double Click.
Down below; please ensure that your Operating System selected is Windows XP.

Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
You may want to click the Show Details button on the right side for
additional information.

4. Re-install the Zen Driver and reboot the PC and then connect the
player.
5. Make sure the firmware update is ready,
Run the program but don't click the language bit yet), leave the mouse
hovering over your language selection.
6. On the Zen - select the option "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the
language button on the firmware.
8. Now PC should find it and allow you to re-load the firmware. (it may
take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. If installation is successful, you can re-install your WMP11 and
everything should be okay this time.

Good luck

Jan 20, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

ZEN V PLUS Software Installation


hi,
Can u help me to find a link som I can download instellation cd for my creative zen touch 20 GB.?

SEC. Katy

Aug 11, 2007 | Creative Labs ZEN SLEEK MP3 Player

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