Hello, I have a Labetec Media Wireless Desktop 800 Spanish keyboard and mouse, which I have used without any problems with my Dell laptop for the past 18 months. However, today when I tried to use the keyboard it did not work. I have tried changing the batteries and pressing the connect button on the bottom of the keyboard, but this did not make any difference. At the same time the mouse is still working normally, so there is no problem with the connector. Graham

Toby Christensen,

You may need to choose if your OS is 32 bit or 64 bit when installing the software for the mouse and keyboard. Click the links below for resolutions.

Logitech 5500 Keyboad and Mouse

Logitech 5500 Keyboard and Mouse FAQ's

Thank You,
Dell-Jesse L
Dell Social Media and Communities

Try Shift+PRNT SCRN

my labtech wireless mouse keeps seizing up,l can't get cursor to move

Hi Tony,
It appears that you have an IBM desktop whose BIOS isn't capable of booting off of a USB keyboard and mouse device. Older computers used to require that a PS2 mouse and keyboard be attached before booting, to prevent you from booting a machine without any way of controlling it. You have 3 options:

1. leave the corded mouse and keyboard attached and never use them
2. update the BIOS for your desktop to the newest one in hopes that the updated BIOS will allow for USB mouse and keyboard operation
3. go to a computer store and get a PS2 to USB converter/adapter. They're small and relatively inexpensive. It plugs into the PS2 port, and makes your computer think that there's a PS2 device connected, when it's actually a USB device.

The software might not be compatible. but for you to use the wireless keyboard and mouse you don't need a software just plug the wireless adapter and sync the keyboard and mouse . it will start working

google it download the drivers , alldone

There are drivers available here

http://www.opendrivers.com/freedownload/248954/labtec-media-wireless-desktop-800-v6.0-windows-vista-xp-2000-download.html

If you have both sets of keyboard and mouse plugged in, turn off the computer and remove the old mouse and plug in the new mouse. Reboot and if necessary use the keyboard to login. Once windows is loaded let it detect the new mouse and then shut down again. Take out the old keyboard and reboot. You should now be able to use both new pieces without problems.

you have to install the driver for the keyboard in order for multimedia keys to work

Did you receive a install disk for the keyboard and mouse. typically you need to run the install disk and then plug in the usb hub for the keyboard and mouse to be recognized by the computer. If tha does not work, restart the machinew/the usb hub and keyboard and mouse ready. Are there good batteriesin the keyboard, mouse and usb hub?