Question about Kenmore Refrigerators

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I have a Kenmore, side by side, with ice cubes-crushed-and water, color-black. My problem started with the refrigerator side not being very cold, now the freezer side is not freezing. The fan is blowing and there is ice on the back wall from the 2nd shelf down almost to the bottom. The model no.363.9552752 serial no. L635 16906. I got the numbers from the lower right hand side of the frig. HELP!

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You said a lot . the frost in the freezer back would let know that you have a defrost problem . no frost means no frost . so the heater or the terminator have failed . the unit needs to be defrosted of ice and the heater cked and if bad replaced and always replace the terminator . orthe cause is the a d c adapitive defrost control . ,, mm

Posted on Aug 20, 2010

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your model # is incomplete but here it goes.

1.take your ice container out and run hot water thru it. you want to defrost all of the ice build up inside of it's housing.
2. make sure the long lever under the container moves up & down when you press on it.
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