Question about Creative Labs Zen Stone Plus MP3 Player

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For some reason, while I had it hooked up to the car usb to play music, my Creative zen stone plus got an error message and stopped working. Now my computer cannot read it either. what can I do?

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Remove the battery for about 15 minutes. that should reset it

Posted on Aug 20, 2010

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1 Answer

My creative zen stone plus cant switch on,except use a usb cable to connect it... and the word on the screen not clear anymore....why its happen??and how to solve it??


Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.

So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.

But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.

How to Troubleshoot With a Zen Stone MP3 Player

Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.

Instructions


Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.


Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.

Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.


Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.


Tips & Warnings

If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.

Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.

Thanks for using fixya..

Jan 12, 2011 | Creative Labs Audio Players & Recorders

3 Answers

Zen plus not working


Exactly the same happened to mine........twice a pin in the re-set hole (next to the USB port) got mine re-started without loosing any of the music..... in fact it carriedon from where it last worked.....phew.

Sep 26, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

My zen stone won't rcognize new music I put on it. It appears as synched but does not play


Hi,

ensure the music you are putting onto it, is in the required Format ( MP3 et,c )
If you are transfering music direct from CD ( WAV ) the player won,t recognise or support it. Therefore you need to convert from WAV To MP3. You can use nero to do this.

Mike @ Compurepair.

Jun 11, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Creative zen stone plus wont turn on


the battery is dead use a car charger it worked on my creative zen stone plus and ipod touch. the car should charge it

Jun 10, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

The computer will not recognize it and i cannot listen to music


Green light then blinking red twice means that there is something wrong with the USB cable you are using. You will have to replace it. Any USB cable that fits the shape of your Zen Stone's port will work just fine.

Jan 31, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

My Creative Zen Stone Plus is not Charging completely


Use USB 2.0 Port.. My charging status was stuck at 21% till i swapped to USB2 port.. I've tested it and it works..

Regards,
Arvinderan Ganason (Malaysia)
arvinderan@gmail.com

Jan 17, 2009 | Creative Labs ZEN V Plus MP3 Player

7 Answers

Zen stone mp3 player not switching on


Mine was also completely dead, with the reset doing nothing! I held the vol+ and the Play button at the same time and it was good to go. Holding just the play button or the vol+ button didnt acheive anything. But as I held both together, It came back to life instantly and I havent had any problems with it (for a week so far).

May 08, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen stone mp3player....works but wont let me play music..


Here are a couple suggestions. Did you load music on? Do you have headphones in? Tried turning up the volume?

Feb 18, 2008 | Creative Labs Zen Stone Plus MP3 Player

4 Answers

Creative Zen nano plus write file delayed


My creative zen nano plus 1GB bought 6 months back, when connected to the comp it hangs...then after long time it gives an error message that write file delayed in F:. I didn't even try to write any file...the right click also hangs the computer after long time

Aug 01, 2007 | Creative Labs Zen Nano Plus MP3 Player

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