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Hi,i have two water heater both are equip with white rodgers control(intelli vent)no:AP13845 A one of them always turn to lockout like if there was a gas leak but there is no leak do i have to change the sensor thanks ps: were can i get the tool to unlock the program

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Posted on Jan 02, 2017

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SOURCE: Hot water heater restarts then turns off. This

Service technician is probably best bet for troubleshooting all possible causes from plumbing leak to burner assembly needing cleaned to blower problem to bad gas control valve or tripped ECO, or combination of things listed above.

The intelli vent controller has error codes.
Open link for images, error codes and sample manual.
http://waterheatertimer.org/How-to-adjust-water-heater-temperature.html#Intellivent

I think the Kenmore is a Rheem product, but the market changes very fast.
Intellivent control indicates that water heater has a blower on top of heater that communicates with the gas control valve to coordinate combustion.
Rheem recommends the burner assembly be cleaned no less than once a year by trained service technician who has the tools and experience.

Newer gas water heaters, both tank and tankless are maintenance heavy because of energy and safety standards, and because of new electronic controls. Tankless require more frequent attention.

If problem is going to cost more than $330, then install new gas water heater yourself from local box store. I recommend avoiding electronics, and blowers, and tankless so you can hold down costs and maintain the unit yourself.
http://waterheatertimer.org/How-to-install-gas-water-heater.html
Water heater electronics and energy factor are good initial selling points, but all costs are energy, and repairs, service and parts of more sophisticated machines can cost more than the $1 to $8 saving you can expect under best circumstance.

Upvote the help.
And take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Posted on May 22, 2011

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1 Answer

Rheem Intelli-vent intermittently goes in lockout mode


Rheem does not post service manuals.
However AO Smith has posted relevant service manual:
http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intellivent

Have you cleaned the air intake located under combustion chamber, and inspected for broken glass vial?
Rheem FVIR system uses glass vial that breaks if combustion air is slowed, and resulting combustion causes slow-moving venting of hot gasses, causing overheating that breaks glass vial.
http://waterheatertimer.org/How-to-repair-Rheem-FVIR.html

Check gas pressure.

Replace gas control valve:
http://waterheatertimer.org/pdf/How-to-replace-water-heater-gas-valve.pdf

Oct 09, 2012 | Water Heaters

1 Answer

Is there a reset button for a 6G50NVH-FV-02 hot water heater


Depends on gas control valve, and if cause is overheating high-limit event or FVIR flammable vapor event.
Turn off water heater when using flammable vapors, clean burner parts to prevent overheating.

1) GSW Residential power vent gas water heater with FVIR system:
Some models have intelli-vent gas contol
Others have robershaw gas control with auto-reset

2) Parts manual shows #15 'auto-reset' high limit switch on the blower
http://www.gswpartsonline.com/model/27484
http://www.gswpartsonline.com/schematic/137/view

3) Possible manual:
http://www.gsw-wh.com/pdfs/GPD135NInstall.pdf
Shows resettable lockout page 15
Water temperature must be 120 degree F or lower for reset. Unplug power cord, and then plug back in and wait 15 minutes or 60 minutes depending on gas control valve.
Some intelli-vent controls must be replaced when 195 degree high limit event locks out the water heater.
If high-limit lockout repeats, then gas control must be replaced.
Also clean burner parts, air intake, and make sure flame is clear blue. and not yellow-or-orange.

4) Intelli-vent service manual might apply to your water heater:
http://waterheatertimer.org/pdf/Intellivent-service-manual.pdf

If FVIR flammable vapor event locked out heater, then unplug heater and plug back in.
Immediately press two temperature buttons. Wait for green light to blink. Release buttons.
Page 34 in troubleshoot chart.

5) Take a moment and rate answer:
And take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Aug 31, 2011 | Fasco GSW Hot Water Heater Exhaust Draft...

1 Answer

I have a model 6G40PVW-40F water heater and we have no hot water... the thermostat light on warm/vacation is on and so are 2 other lights...If I diconnect it and re-connect it then it will start..the gas...


Most gas water heater problems today can be solved with yearly maintenance that includes cleaning burner parts, clean air intake, check venting, check electrical connections, bleed gas line, and check gas pressure.
Gas water heater manuals recommend yearly maintenance by service technician.

In past years, gas water heaters required less maintenance, but they were less energy efficient and more dangerous to operate.

Sounds like you have Intellivent gas control valve thermostat.
Open following link to identify gas valve and see error codes:
http://waterheatertimer.org/pdf/Intelli-vent-gas-valve2.pdf
http://waterheatertimer.org/How-to-adjust-temperature-on-water-heater.html#intelli

Error light on vacation + 2 other lights = 3 possible conditions:
1) Wiring error: check outlet with circuit analyzer:
http://waterheatertimer.org/images/Typical-circuit-analyzer-15.jpg
2) Pressure switch tubing not connected, air intake obstructed (clean intake), or vent exhaust obstructed (check for proper venting).
http://waterheatertimer.org/images/Test-water-heater-vent-400.jpg
3) System in lockout: Low gas pressure, hot surface igniter not positioned correctly.

You can do some of this yourself.
http://waterheatertimer.org/How-to-install-gas-water-heater.html#clean

Jun 30, 2011 | Rheem 40 GAL ELEC TALL Water Heater 6YR SC...

1 Answer

Hi i have a power vent water heater model #-6g40pvw-40f. It go's into lock down mowed one light lit on vaction two more on A-and B is it the heating element or lighter mechanison thank you mike from...


Hello Mike,
Check gas pressure, burner parts need to be cleaned, check electrical outlet, hot surface igniter is bad

White Rodgers intellivent error code:
http://waterheatertimer.org/How-to-adjust-water-heater-temperature.html#Intellivent
http://waterheatertimer.org/pdf/Intelli-vent-gas-valve2.pdf

Error code says: system in lockout, but you know that.
1) Low gas pressure, no gas to water heater: call gas company to check pressure
2) Hot surface igniter not positioned correctly: inspect and clean burner parts.
http://waterheatertimer.org/images/Reliance-hot-surface-ignite.jpg
3) Low voltage to water heater/ outlet has wrong polarity: Use circuit analyzer on electrical outlet to make sure polarity is correct

Typical power vent manual:
http://waterheatertimer.org/pdf/Reliance-40-50-power-vent.pdf
Cleaning water heater:
http://waterheatertimer.org/How-to-install-gas-water-heater.html#clean
http://waterheatertimer.org/pdf/How-to-clean-combustion-chamber.pdf

Jun 19, 2011 | Audiovox Richmond 6G40-36F 6-Year Tall Gas...

1 Answer

My white rodgers control panel is set on vacation (green light) is on. I have held down the arrow buttons to get it off of vacation mode but it is not working. Obviously i need to switch it off as we have...


Water heater and gas valve are not clear:
Add a comment with description of water heater and gas valve for possible help.

Open following link for White Rodgers intelli-vent gas valve thermostat:
http://waterheatertimer.org/pdf/Intelli-vent-gas-valve2.pdf
http://waterheatertimer.org/How-to-adjust-water-heater-temperature.html#Intellivent

1) Typical instructions for Kenmore and AO Smith water heater with Intelli-vent say:
Set on-off switch to ON position.
Hold down both arrow buttons for 1 second.
Then press hotter button.

2) Also check that 120Volt electrical outlet has power, and check outlet with cheap circuit analyzer from home center.
3) If Intelli-vent gas valve thermostat is malfunctioning, and won't reset, then contact manufacturer of water heater for replacement gas valve.
Label on side of tank will have Model number, manufacturer, type of gas LP NG, serial number for part ordering.

Add a comment for more help.

Jun 10, 2011 | White Rodgers Water Heaters

1 Answer

Hot water heater restarts then turns off. This happens over and over again. It clicks off about 3 seconds after the burner actually fires up. Water Heater: Kenmore Power Miser 9 w/ White Rodgers Intelli...


Service technician is probably best bet for troubleshooting all possible causes from plumbing leak to burner assembly needing cleaned to blower problem to bad gas control valve or tripped ECO, or combination of things listed above.

The intelli vent controller has error codes.
Open link for images, error codes and sample manual.
http://waterheatertimer.org/How-to-adjust-water-heater-temperature.html#Intellivent

I think the Kenmore is a Rheem product, but the market changes very fast.
Intellivent control indicates that water heater has a blower on top of heater that communicates with the gas control valve to coordinate combustion.
Rheem recommends the burner assembly be cleaned no less than once a year by trained service technician who has the tools and experience.

Newer gas water heaters, both tank and tankless are maintenance heavy because of energy and safety standards, and because of new electronic controls. Tankless require more frequent attention.

If problem is going to cost more than $330, then install new gas water heater yourself from local box store. I recommend avoiding electronics, and blowers, and tankless so you can hold down costs and maintain the unit yourself.
http://waterheatertimer.org/How-to-install-gas-water-heater.html
Water heater electronics and energy factor are good initial selling points, but all costs are energy, and repairs, service and parts of more sophisticated machines can cost more than the $1 to $8 saving you can expect under best circumstance.

Upvote the help.
And take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

May 21, 2011 | Water Heaters

1 Answer

Flammable sensor is lit and won't go off. I replaced the sensor how do i reset the controller?


Certain water gas water heater models feature electronic controls with a flammable vapor sensor installed on the bottom portion of the water heater unit. This sensor is designed to shut off your water heater system to prevent fires in case flammable vapors are present within the area. If your flammable vapor sensor caused your water heater to shut down, check the area immediately for leaking gas or other flammable products. Common household chemicals such as bleach can also trip the safety system as well as unsuccessful burner ignition attempts. I'm not sure what control your unit has, but on a White Rodgers here's how it goes.


White Rodgers Intelli-Vent PowerVent Control Equipped Models
  1. Step 1 Turn the water heater's blower switch off and disconnect the power cord for the water heater (refer to your particular model's operation guide for the exact location of the blower switch). Disconnect the Molex connector attached to the bottom of the control pad (the left most connector with five pins).
  2. Step 2 Turn on your multi-meter and set it to read resistance or "ohms". Connect one of the multi-meter's probes to the number two pin and the other probe to the number three pin of the Molex connector (middle black wires). If the reading on your multi-meter reads below 9k or above 45k ohms, the flammable vapor sensor is faulty and in need of replacement; you cannot reset the system until this issue is resolved.
  3. Step 3 Reconnect the Molex connector to the bottom of the control pad, reconnect the water heater's power if and turn the blower switch to the "ON" position. Press both the left and right buttons on the control pad at the same time. Wait for the green light on the control pad to blink and press the following buttons in sequence: Left, Right, Left, Left, Right, Left, Right, Right (you will need to perform these actions within 30 seconds of reconnecting the power cord to the water heater in order to be successful

Oct 15, 2010 | Audiovox Richmond 6G40-36F 6-Year Tall Gas...

2 Answers

Hosed basement floor. soaked flamable vapor sensor. Removed and dried sensor. control now in lockout. How do you get control out of lockout???


    Certain Rheem water gas water heater models feature electronic controls with a flammable vapor sensor installed on the bottom portion of the water heater unit. This sensor is designed to shut off your water heater system to prevent fires in case flammable vapors are present within the area. If your flammable vapor sensor caused your water heater to shut down, check the area immediately for leaking gas or other flammable products. Common household chemicals such as bleach can also trip the safety system as well as unsuccessful burner ignition attempts.


    White Rodgers Intelli-Vent PowerVent Control Equipped Models
  1. Step 1 Turn the water heater's blower switch off and disconnect the power cord for the water heater (refer to your particular model's operation guide for the exact location of the blower switch). Disconnect the Molex connector attached to the bottom of the control pad (the left most connector with five pins).
  2. Step 2 Turn on your multi-meter and set it to read resistance or "ohms". Connect one of the multi-meter's probes to the number two pin and the other probe to the number three pin of the Molex connector (middle black wires). If the reading on your multi-meter reads below 9k or above 45k ohms, the flammable vapor sensor is faulty and in need of replacement; you cannot reset the system until this issue is resolved.
  3. Step 3 Reconnect the Molex connector to the bottom of the control pad, reconnect the water heater's power if and turn the blower switch to the "ON" position. Press both the left and right buttons on the control pad at the same time. Wait for the green light on the control pad to blink and press the following buttons in sequence: Left, Right, Left, Left, Right, Left, Right, Right (you will need to perform these actions within 30 seconds of reconnecting the power cord to the water heater in order to be successful).

Jul 23, 2010 | Rheem Water Heaters

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