Question about Arris SURFboard SB5120 Modem

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My internet connection does not work. I can't connect to internet. My modem blinks but it seems it can not find anything to connect to it. It used to work for a few months but suddenly without any reason it stopped working today. When I plug in or plug out the cable from the modem there is no change in the blinking status of the modem it stops at RECEIVE and it will not be able to send anything. ONLINE bottom is off too. Is it problem of modem you think or internet has been disconnected from service provider side?

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Turn the computer off and unplug the modem for few seconds (15) then reconect the modem and let it start all the lights
about (20s) then turn the computer on.
if still cannot connect call your ISP

Posted on Aug 20, 2010

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Posted on Jan 02, 2017

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janig,

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