Question about SanDisk Sansa m250 MP3 Player

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Sansa m240 mp3 player

What exact spot did you touch with the paper clip to get it to pass the frozen screen? Top / bottom side. Was it near the switches / display? Did it have a battery in it? I think i can get fresh firmware on it, I just need the PC to recognize the mp3 player. I'm willing to share if you can tell me how to get it to be recognized. Did you try and plug it into the computer after you used the paper clip trick and was it recognized?

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  • Anonymous May 17, 2008

    my sansa 250m has frozen after i desconected it from computer, it says "wait the library is rebuilding", but it never happened. i got out the batery and got it inside, but my sansa player didn´t work. now i turn on but the display gets frozen and after that i was not able to turn off the player (i get out the baterry). and the fu...ing player doesn´'t have a manual reset option. i connected the player to the pc and the pc did not detect any plug.

    sucks!!!!!!!!!!

×

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I would consult the picture in the user's manual - it will show you exactly where the reset button is.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jul 06, 2008

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1 Answer

After I power up my Sansa, it just says 'Sansa m240' and will stay frozen on that.


Seems like a firmware problem. Try upgrading your firmware or resetting your device if its possible.

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turn it off, take out the battery, then replace it, turn it back on. see if this helps.

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Hold down the power button for 20 or more seconds; when you release the power button, the Sansa Connect will restart on its own. If it doesn't restart, you did not hold down the power button long enough -- try again.

 

Make sure there's a battery in the player. This doesn't work when it is plugged into the USB port.

 

 

Oct 15, 2007 | SanDisk Sansa m240 MP3 Player

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Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240''s there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that''s frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately. <>

May 04, 2007 | SanDisk Sansa m240 MP3 Player

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I returned mine to Walmart and they exchanged it for one that works perfecto

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