Question about Apple MacBook Mac Notebook

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There is a small little coloured ball that comes on my computer and then it freezes while I am playing a game

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Thanks for contacting Fixya Support.

Anytime you see the "rainbow pinwheel" which does manifest itself from time to time in Mac OS X environments, this is an indication of either a software issue or even a hardware issue.

Considering you are playing a game, it would be safe to assess that this issue you are having is in relation to the game you are playing (being unresponsive), means that this is a software issue.

There are several variables in regards to fixing issues with the spinning pinwheel in relation to a software.

If your application is not responding, you can first of all Force Quit the application by selecting Apple Command, Option and the Esc keys, and either select the game application in the window, which should be displayed as "Not Responding" and Force Quit or select Finder and simply relaunch it.

If you are unable to get your Mac OS X system to respond at all, then try a PRAM Reset process as shown below:

--PRAM RESET --
• First, hold in your power button for approximately 10 seconds to do a hard shutdown, if you have not already turned your Mac off.

• Once your Mac is shutdown, you will need to perform what is called a PRAM reset (Parameter RAM)
This should help with the freezing issue:

• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously .

• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the startup sound for the third time.

• Release the keys and allow the Macbook to start up.
--Check to see if you are able to launch and play your game now.

If neither of these steps work, then if you have your Mac OS X installation disc which came with your Macbook, then I would finally recommend you perform these steps below with the installation (Macbook Restore) disk:


-RUN DISK UTILITY WITH MAC OS X INSTALLATION or RESTORE DISK-

Insert your Mac OS X Startup disk (Note: make sure the disk contains the same Mac OS X platform that your Macbook is currently running)

•Reboot your Mac
•At the Apple Chime, press the C key and hold it until you see a White screen, gray Apple and eventually a Spinning gear.
• Release the C key only after you see the Spinning gear.
•Mac will boot from the startup disk to the Installer environment
• From the Installer Menu bar, click Utilities > Disk Utility and open up Disk Utility application.
• Click on on the hard drive at the top of the window in the left sidebar and
• Select "Repair Disk"
**Let Disk Utilities run this repair the disk until completion
• At the end of this process, reboot your Mac

Now attempt to run your game application and see how your system responds after the Disk Repair process.

If the Macbook still persists in freezing or the game application still causes the spinning pinwheel to appear, then you may need to increase your Macbook's RAM memory, as the game may require more memory resources than you current have installed with your Macbook, or it may not be compatible with the current version of Mac OS X you are running with your Macbook.

I hope these steps point you in the right direction.

Regards,

-Mactechtrainer

Posted on Aug 20, 2010

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