Question about Primera Technology Primera BravoPro printer

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The CD pickup arm has just begun to push down too hard on a completed disc after it's been printed. It makes a growling noise and then tells my computer an unrecoverable error has occured. Any ideas?

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  • stringed16 Aug 20, 2010

    Thanks for the quick reply!
    I've had a good look in and around the machine, but I can't see anything obstructing.
    The problem is just that the robotic arm is picking the blank disc up fine, but when it goes to collect the printed disc, it pushes down too far without coming back up, causing a terrible growling noise, until the error message comes up on the computer. Any other suggestions? Or is it time to get a new machine??
    Thanks.

  • stringed16 Aug 27, 2010

    Is there anywhere I can just purchase the robotic arm component, instead of forking out thousands of dollars for a new machine?

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This is caused by either the deformation of the arm - try to realign it, if necessary by force, or by the loss of the control of the motor by the processor of the printer - it moves beyond its limits because the motor isn't shut down quick enough.This cannot be fixed.
Unless you are willing to experiment with different methods of fixing it this printer has died. Time for a new one.

Posted on Aug 20, 2010

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Here is a blog about a similar sounding problem from churchproduction.com:

Many disc manufacturers put a clear plastic pseudo-disc on the top of the stack when they package their product, which I know to look for and discard. Memorex, however, also puts a black pseudo-disc on the bottom of their stack, which I've never run into before, and unknowingly loaded into the middle of the input bin. The robot arm picked up this black disc. Since it's a different thickness and also may have a slightly different hole diameter than a real disc, the disc fell off the robot arm while it was moving to load it into the burner, dropped on its side between the burner and the input bin, and promptly created an obstacle to the robot arm. When the arm tried to traverse back to the input bin, it smashed against the disc, knocking the input bin askew (now I know why the input bins aren't securely fastened to the publisher!), made a horrendous noise, and stopped.
Much to Primera's credit, once I cleared out the problem disc and set things right, the publisher functioned perfectly normal with no damage. And this user made a mental note to look more carefully at what I'm loading into the input bin.



I guess something in the loading mechanism could be making the sound, but my guess would be the gears that drive the laser lens are at the root of the problem, since the disc is spun and finalized at the end of a recording. Not an easy problem to figure out, or fix. Check to make sure no foreign objects have gotten inside, and are obstructing the mechanism. Aside from that, the unit will have to be disassembled to determine what's going on.
Maybe you're having a similar problem as first described, and can fix it easily. Good luck, and hope this helps.

Posted on Aug 20, 2010

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